Nathaniel Sharpe
Whitby,ON
Summary
Results-oriented leader with expertise in conflict resolution and team management in high-pressure settings. Strong communication skills enhance team performance and boost customer satisfaction. Focused on creating a collaborative and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Volunteer
Feed the need durham
Whitby, Canada
05.2025 - Current
- Coordinated community events to enhance public engagement and foster community connections
- Demonstrated strong communication and interpersonal skills when interacting with diverse populations
- Provided customer service and support to individuals in need in a respectful and professional manner
- Ensured safety and organization during volunteer activities to support a positive experience
- Worked with team members to streamline event setup and ensure smooth operations
Supervisor
Tim Hortons
Whitby, Canada
06.2023 - Current
- Supervised daily operations and led team of 30+ staff in fast-paced, high-pressure environment to ensure efficient service delivery
- Monitored staff performance and provided coaching to enhance teamwork and accountability across shifts
- Enforce policies and procedures to maintain safety, security, and operational standards
- Resolve customer conflicts and de-escalate situations using effective communication techniques
- Managed inventory, cash handling, and sales projections to ensure accuracy and support financial integrity
- Maintain a clean, safe, and organized environment in accordance with health and safety regulations
Apprentice
Sharpe Advantage Heating and Cooling
Whitby, Canada
01.2022 - 06.2023
- Resolved installation and service issues, enhancing client satisfaction
- Communicated professionally with clients to schedule appointments and address concerns
- Coordinated tools, materials, and equipment to support seamless operations
- Adjusted to shifting tasks and priorities, contributing to team success and project completion
- Maintained safe and organized job sites in compliance with workplace safety standards
Education
Police Foundations Diploma -
Durham College
Oshawa, Ontario, Canada03-2027
Ontario Secondary School Diploma (OSSD) -
Donald A. Wilson Secondary School (DASS)
Oshawa, Ontario, Canada06-2025
Skills
- Conflict resolution and de-escalation
- Verbal communication
- Leadership and team supervision
- Team leadership
- Time management
- Attention to detail
- High-stress adaptability
- Critical thinking
- Project management
- Time management
Certification
- OACP Certificate, 2025
- Emergency First Aid, Canadian Red Cross, 2025
- Mental Health First Aid, 2025
Volunteer Experience
Community Volunteer, Local Community Events / Food Bank, Whitby, Ontario, 01/01/24, Present, Assisted in organizing and supporting community events to promote public engagement, Provided customer service and support to individuals in need in a respectful and professional manner, Collaborated with team members to ensure efficient event setup and operations, Demonstrated strong communication and interpersonal skills when interacting with diverse populations, Maintained a safe and organized environment during all volunteer activities
Additional Qualifications
- Full G Driver’s Licence
- Legally eligible to work in Canada
Timeline
Community Volunteer
Feed the need durham
05.2025 - Current
Supervisor
Tim Hortons
06.2023 - Current
Apprentice
Sharpe Advantage Heating and Cooling
01.2022 - 06.2023
Police Foundations Diploma -
Durham College
Ontario Secondary School Diploma (OSSD) -
Donald A. Wilson Secondary School (DASS)