Abdulmalek Almatar
Kingston,ON
Summary
Detail-oriented and reliable individual currently enrolled in the Police Foundation Program at St. Lawrence College and actively involved as a Community Volunteer with Kingston Police. Seeking a part-time Cell Block Monitor position to apply expertise in safety protocols, conflict resolution, and meticulous record-keeping towards ensuring inmate security and well-being. With a background in service-based nonprofits and demonstrated interpersonal skills, I am physically fit, adaptable, and dedicated to supporting the safety and welfare of others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Volunteer
Kingston Police Community Volunteers (KPCV)
01.2024 - Current
- Provided essential assistance during major events like the solar eclipse and Santa Parade, extending support to visitors through directional guidance, lost and found management, and embodying the role of proud city ambassadors
- Engaged as a dedicated member of the Kingston Police Community Volunteers (KPCV) program, actively supporting the Kingston Police Service in multifaceted capacities
- Served as vigilant community guardians, working hand in hand with law enforcement to swiftly identify and report suspicious activities or safety concerns, fostering an environment of enhanced public safety and community well-being
- Conducted comprehensive vehicle, foot, and bike patrols across Kingston, proactively monitoring neighborhoods to uphold public order and safety standards and filling out reports at the end of shifts
- Supported diverse community initiatives such as the Food Bank, Polar Plunge, and St
- Patrick's Day celebrations, actively nurturing positive relationships between law enforcement and the communities they serve
- Assisted police with requested tasks such as enhanced patrols in areas with a higher frequency of break-ins and vandalism.
Delivery Driver
Uber Eats, SkipTheDishes, DoorDash
10.2020 - Current
- Managed delivery routes efficiently and provided guidance to newer drivers regarding delivery protocols and customer service expectations
- Used problem-solving skills to navigate complex delivery logistics, address customer concerns, and adapt to unexpected delays
- Employed effective de-escalation techniques to handle customer concerns or frustrations professionally and empathetically
- Collaborated with colleagues to ensure a smooth and efficient delivery process, fostering an inclusive and respectful work environment
- Represented the company professionally to a diverse customer base, ensuring high-quality and respectful service.
Construction Worker
Shammy Construction
01.2023 - 05.2023
- Assumed a leadership role by overseeing crew members, delegating tasks effectively, and setting clear expectations for quality and safety
- Developed and implemented solutions to address unexpected issues, such as material shortages, weather-related delays, and unforeseen structural problems
- Fostered an inclusive work environment by valuing and respecting the cultural backgrounds of team members, promoting cultural diversity and inclusivity.
Crew Member
McDonald's
02.2018 - 10.2020
- Demonstrated leadership by mentoring new team members during their onboarding process, ensuring they understood the high standards of service and the McDonald's culture
- Applied problem-solving skills to handle customer complaints, resolve issues efficiently, and ensure a positive customer experience, addressing food quality concerns, order accuracy, and service speed
- Embraced diversity by treating all customers with respect and courtesy, actively contributing to a workplace environment that celebrated inclusivity
- Used effective de-escalation techniques to handle challenging customer interactions professionally and respectfully, diffusing tense situations and ensuring customer satisfaction.
Education
Police Foundation Program (Enrolled) -
St. Lawrence College
Kingston, ON05.2024
Business Fundamentals -
St. Lawrence College
Kingston, ON04.2022
High School Diploma -
Loyalist Collegiate & Vocational Institute
Kingston, ON06.2021
Skills
- Leadership Qualities
- Problem-Solving
- Documentation skills
- Community Engagement
- De Escalation Tactics
- Multilingual capabilities
Certification
- CPR/AED Certificate
- OACP Certificate
- First Responder Academy Certifications
- Policing, Stress Management, and Resiliency Certificate
- Understanding Autism Certificate
- Verbal De-escalation and Active Listening Certificate
- Truth and Reconciliation and History of Residential Schools Certificate
- De-escalation, Calming Techniques, and Body Language Certificate
Languages
Arabic (Native)
English (Fluent)
Specialized Training with Kingston Police
Training Exercise with Kingston Police, Kingston Police, Kingston, ON, 11/30/23, Invited by a professor to participate in a rigorous training exercise with the Kingston Police, held at the Kingston airport.
Selected as one of four participants out of twenty-eight students in the class.
Engaged in an intensive eight-hour exercise, gaining valuable hands-on experience, and contributing to law enforcement training efforts.
Newcomers Assistance Program
Newcomer Assistance Program Volunteer , KEYS Job Centre, Kingston, ON, 2018, 2019, Over 100 hours, Developed and implemented innovative solutions to address the unique challenges faced by newcomers, creating resource guides, organizing workshops, and establishing support systems. Actively promoted diversity and inclusivity within the program, welcoming individuals from various cultural backgrounds and celebrating cultural diversity through events and workshops. Utilized de-escalation skills to manage cultural adjustment difficulties, effectively resolving conflicts and ensuring a safe and welcoming environment. Assisted newcomers with limited English proficiency through multilingual support, facilitating better communication and assistance.
References
References available upon request
Timeline
Community Volunteer
Kingston Police Community Volunteers (KPCV)
01.2024 - Current
Construction Worker
Shammy Construction
01.2023 - 05.2023
Delivery Driver
Uber Eats, SkipTheDishes, DoorDash
10.2020 - Current
Crew Member
McDonald's
02.2018 - 10.2020
Police Foundation Program (Enrolled) -
St. Lawrence College
Business Fundamentals -
St. Lawrence College
High School Diploma -
Loyalist Collegiate & Vocational Institute
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