Natasha Ceranic
Edmonton,AB
Summary
Skilled Case Manager adept at handling complex claims without sacrificing quality of customer service. Operates in high-pressure environments while recommending best resources and courses of action to benefit claimants needs and return work outcomes. Highly-driven Coach dedicated to helping other staff become proficient in task management, critical decision making, and case planning outcomes through mentorship.
Overview
3
3
years of professional experience
Work History
Case Manager (Coaching -CRT)
Workers' Compensation Board - Alberta
2024.02 - Current
- Assist on Coaching Resource Line by supporting staff to find answers to their questions while providing coaching and recommendations on navigating policy and procedure.
- Facilitate Labs on various topics related to claim management to support with staff development and work on various projects to contribute to better service outcomes such as ELP predictions project
- Provide in class room support to new learns, auditing passports, and supervisor coverage.
Case Manager (Unit Helper/Coaching Network)
Workers' Compensation Board - Alberta
2023.02 - 2024.02
- Supported case managers with high caseload through coaching and supporting them on developing their case management skills to meet service standards.
- Reviewed complex claims while assisting case manager to developed and implemented comprehensive case management plans to address client needs and return to work goals.
- Facilitating information sessions on topics on Return to Work Screens (EOL dates), Care Planning, Task Management, Medical Service and Assessment referrals , Re-employment Services, and managing Permanent Work Restrictions.
- Created teams channel with supportive environment where team members could connect to scrum claims, share resources and promote staff morale.
- Reviewing caseloads of new learns and providing them coaching and feedback return to work resources and strategic case planning techniques on their claims.
Case Manager
Workers' Compensation Board - Alberta
2021.03 - 2023.02
- Collaborating with physicians, therapists, employers, and workers to develop and implement individualized care plans then monitoring plan and making adjustments based on objective medical and policy.
- Managing complex claim that require specific communication standards based on alerts or security restrictions on file while maintaining low caseload of 20-25 claims.
- Mentoring four case mangers on my team to increase their task management skills, promoting decision making grounded in policy and procedure, and empowering others to use resources available to them.
- Providing supervisor coverage, attending supervisor meetings and communicating these updates to team.
Education
Human Services Degree - Human Services
Athabasca University
Athabasca, ABNo Degree - Social Services Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2013
Skills
- Case Management
- Decision-Making
- Conflict Resolution
- Task Management
- Training and Coaching
- Creative Problem-Solving
- Team Building and Staff Development
- Project Planning
Timeline
Case Manager (Coaching -CRT)
Workers' Compensation Board - Alberta
2024.02 - Current
Case Manager (Unit Helper/Coaching Network)
Workers' Compensation Board - Alberta
2023.02 - 2024.02
Case Manager
Workers' Compensation Board - Alberta
2021.03 - 2023.02
Human Services Degree - Human Services
Athabasca University
No Degree - Social Services Worker
Mohawk College of Applied Arts And Technology
Similar Profiles
Gregor KerrGregor Kerr
Document Management Clerk at Workers' Compensation Board - AlbertaDocument Management Clerk at Workers' Compensation Board - Alberta
Christine PoirierChristine Poirier
Employer Account Services Representative III at Workers’ Compensation Board AlbertaEmployer Account Services Representative III at Workers’ Compensation Board Alberta
Jessica McQuaidJessica McQuaid
Adjudicator at Workers' Compensation Board - AlbertaAdjudicator at Workers' Compensation Board - Alberta