Natasha Ceranic
Edmonton,AB
Summary
Skilled Case Manager adept at handling complex claims without sacrificing quality of customer service. Operates in high-pressure environments while recommending best resources and courses of action to benefit claimants needs and return work outcomes. Highly-driven Coach dedicated to helping other staff become proficient in task management, critical decision making, and case planning outcomes through mentorship.
Overview
3
3
years of professional experience
Work History
Case Manager (Coaching -CRT)
Workers' Compensation Board - Alberta
02.2024 - Current
- Assist on Coaching Resource Line by supporting staff to find answers to their questions while providing coaching and recommendations on navigating policy and procedure.
- Facilitate Labs on various topics related to claim management to support with staff development and work on various projects to contribute to better service outcomes such as ELP predictions project
- Provide in class room support to new learns, auditing passports, and supervisor coverage.
Case Manager (Unit Helper/Coaching Network)
Workers' Compensation Board - Alberta
02.2023 - 02.2024
- Supported case managers with high caseload through coaching and supporting them on developing their case management skills to meet service standards.
- Reviewed complex claims while assisting case manager to developed and implemented comprehensive case management plans to address client needs and return to work goals.
- Facilitating information sessions on topics on Return to Work Screens (EOL dates), Care Planning, Task Management, Medical Service and Assessment referrals , Re-employment Services, and managing Permanent Work Restrictions.
- Created teams channel with supportive environment where team members could connect to scrum claims, share resources and promote staff morale.
- Reviewing caseloads of new learns and providing them coaching and feedback return to work resources and strategic case planning techniques on their claims.
Case Manager
Workers' Compensation Board - Alberta
03.2021 - 02.2023
- Collaborating with physicians, therapists, employers, and workers to develop and implement individualized care plans then monitoring plan and making adjustments based on objective medical and policy.
- Managing complex claim that require specific communication standards based on alerts or security restrictions on file while maintaining low caseload of 20-25 claims.
- Mentoring four case mangers on my team to increase their task management skills, promoting decision making grounded in policy and procedure, and empowering others to use resources available to them.
- Providing supervisor coverage, attending supervisor meetings and communicating these updates to team.
Education
Human Services Degree - Human Services
Athabasca University
Athabasca, ABNo Degree - Social Services Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2013
Skills
- Case Management
- Decision-Making
- Conflict Resolution
- Task Management
- Training and Coaching
- Creative Problem-Solving
- Team Building and Staff Development
- Project Planning
Timeline
Case Manager (Coaching -CRT)
Workers' Compensation Board - Alberta
02.2024 - Current
Case Manager (Unit Helper/Coaching Network)
Workers' Compensation Board - Alberta
02.2023 - 02.2024
Case Manager
Workers' Compensation Board - Alberta
03.2021 - 02.2023
Human Services Degree - Human Services
Athabasca University
No Degree - Social Services Worker
Mohawk College of Applied Arts And Technology
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