Professional and Experienced in fostering empathetic relationships and adapting to fast-paced environments. Successfully managed high volumes of claims while ensuring clear communication and support for individuals. Committed to client well-being and effective conflict resolution.
Overview
8
8
years of professional experience
Work History
Adjudicator
Workers' Compensation Board - Alberta
07.2021 - Current
Managing a high volume of claims in a timely manner
Maintaining clear and consistent communication with all parties involved
Supporting workers during a challenging time which can involve deescalation and setting boundaries when needed
Working collaboratively with others to ensure a safe and successful return to work
Case Manager
Edmonton & Area Child & Family Services
07.2019 - 07.2020
Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
Developed strong relationships with community partners to enhance service offerings available to clients.
Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
Collaborated with multidisciplinary teams to provide comprehensive services tailored to clients'' unique needs.
Sopport Worker
Interior Community Services
10.2018 - 02.2019
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Worked one on one with a client who lived with disabilities
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Kept clients engaged in social networks and communities for personal health and growth.
Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Support Worker
Prosper Place Clubhouse
10.2016 - 08.2018
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Established trusting relationships with clients through empathetic communication and active listening.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Supported clients through challenging times who often lived in isolation.
Lead educational workshops, classes and social events
Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Education
Diploma - Social Work
Macewan University
Edmonton, None
07-2016
Skills
Conflict resolution
Empathetic and non-judgmental
Self Aware and reflective
Flexible and adapts well to change
Works well in fast pace environment
Punctual and reliable
Excellent communication and interpersonal skills
Ability to build rapport and establish positive working relationships
Employer Account Services Representative III at Workers’ Compensation Board AlbertaEmployer Account Services Representative III at Workers’ Compensation Board Alberta