NATALIE DINHAM
MISSISSAUGA,ON
Summary
Seeking a Customer Service and or Administration opportunity, so that I can utilize my employment experience and skills to contribute to the goals of the team. PROFILE: Dedicated customer service with experience in "big box" retail and business administration settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Provides excellent Customer service through: smile, looking into the eyes and greet. Demonstrated effective interpersonal, organizational and communication skills Proven track record in high quality customer service, excellent performance history and attendance record Excellent judgment and tact combined with strong problem-solving/analytical skills when addressing multicultural issues Computer knowledge: MS Suite, Internet/email applications Valid G Driver's License
Overview
27
27
years of professional experience
Work History
Case Worker
St Felix
09.2022 - Current
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Facilitated peer support groups to help clients connect with others.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Facilitated client support groups to provide resources and assistance.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Conducted home visits to assess clients' home environment and provide support.
- Implemented community outreach programs to promote mental health awareness.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Performed discharge planning, placement monitoring, and crisis intervention.
Employment Worker
Mainstay Housing
01.2020 - 08.2022
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Personal Support Worker
Spectrum Healthcare
10.2012 - 05.2015
- Provided care and companionship for individuals and families during periods of incapacitation, convalescence or family disruption
- Administered bedside and personal care to clients such as aid in ambulation, bathing, personal hygiene, and dressing and undressing
- Planned and prepared meals and special diets, and feed or assisted in feeding clients
- May perform routine health-related duties such as changing non-sterile dressings, assisting in the administration of medications and collecting specimens under the general direction of home care agency supervisor or nurse
- May perform routine housekeeping duties such as laundry, washing dishes and made beds.
Quality Assurance Monitor
Marosa Marketing
03.2007 - 12.2009
- Assessed clients' needs and resources and recommend the appropriate goods or services when sold items not needed
- Monitored calls made by sales representatives to insure quality according to business standards
- Consult with clients after sale to resolve problems and to provide ongoing support
Customer Service/ Administrator
ETR
09.2002 - 01.2007
- Up sold to new and existing clients
- Identified and solicited potential clients
- Provided customers with presentations on the benefits and uses of services
- Estimated prices, credits or contract terms, warranties and delivery dates
- Prepared or oversaw preparation of sales or other contracts
- Consulted with customers after sale or signed contracts to resolve problems and provided ongoing support
- Conducted sales transactions through Internet-based electronic commerce
- Managed a multi-line phone system
- Prepared invoices, reports, statements, forms, presentations, and applications
Residential Support Staff
Developmental Disabilities
07.1999 - 02.2002
- Reviewed client background information, interview clients to obtain case history and assisted with preparing intake reports
- Assess clients' relevant skill strengths and needs
- Assisted clients to sort out options and develop plans of action while providing necessary support and assistance
- Assess and investigate eligibility for social benefits
- Motivated clients, supervise their activities and assist in pre-release and release planning
- Implemented life skills workshops,
- Assisted with crisis intervention and emergency shelter services
- Monitored and assisted residents through individual service plans.
Education
Diploma - Community Justice
Sheridan College
Brampton, ON04.2019
Personal Support Worker Certificate - Business Administration
Toronto District School Board, Seneca College
2012
Skills
- Highly Effective Communication
- Client Interactions
- Service Assistance
- Conflict Mediation
- Interpersonal and Written Communication
- Case Information Confidentiality
- Progress Notes Updates
- Issue Identification
- Client Engagement
- Case Notes
- Individual Service Plans
- Recreational Activity Planning
- Case Investigation
- Behavioral Disorders
- Victim Assistance
Timeline
Case Worker
St Felix
09.2022 - Current
Employment Worker
Mainstay Housing
01.2020 - 08.2022
Personal Support Worker
Spectrum Healthcare
10.2012 - 05.2015
Quality Assurance Monitor
Marosa Marketing
03.2007 - 12.2009
Customer Service/ Administrator
ETR
09.2002 - 01.2007
Residential Support Staff
Developmental Disabilities
07.1999 - 02.2002
Diploma - Community Justice
Sheridan College
Personal Support Worker Certificate - Business Administration
Toronto District School Board, Seneca College