Tracey Wong
Richer,MB
Summary
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case worker
LIFE'S JOURNEY INC.
12.2020 - Current
- Carry a case load of high needs outreach program participants
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
Outreach Support Mentor
LIFE'S JOURNEY INC.
09.2020 - 12.2020
Assistant Manager
Tim Hortons
11.2017 - 07.2020
- Gained proficiency in:
- Banking
- Recruiting and Training (training staff being a particular passion)
- Inventory and cost reduction
- Scheduling staff
- Keeping up to date on store standards
- Maintaining store, store cleanliness and appearance
- Delegating duties to staff
- Conflict resolution
- Staff discipline
- Very strong customer service skills
- Very strong in fast paced/high stress situations
- Placing store orders
Employment Specialist
Supported Employment Options
04.2011 - 09.2011
Family Support Worker
Catholic Social Services
06.2010 - 03.2011
Education
No Degree - Human Services
Athabasca University
05-2028
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Records management
- Professional boundaries
- Ethical practice
- Issue identification and resolution
- Interpersonal and written communication
- Behavioral observation
- Self-awareness
- Conflict mediation
Languages
English
Full Professional
Certification
Smart Choices Feb 2025
Timeline
Case worker
LIFE'S JOURNEY INC.
12.2020 - Current
Outreach Support Mentor
LIFE'S JOURNEY INC.
09.2020 - 12.2020
Assistant Manager
Tim Hortons
11.2017 - 07.2020
Employment Specialist
Supported Employment Options
04.2011 - 09.2011
Family Support Worker
Catholic Social Services
06.2010 - 03.2011
No Degree - Human Services
Athabasca University