Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Licensing
Languages
Timeline
Generic

NASREEN

25 Morrison St Glace Bay,Canada

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2025
2025
years of professional experience

Work History

Call Centre Agent

Concentrix
11.2023 - 12.2024
  • Experience in sales, customer service, and management office services and customer escalations

Supervisor

Tim Hortons
  • Handling the whole store (can do CASH, TDL, reports everything)

Receptionist

10.2020 - 04.2021

Education

Global Business Management -

Loyalist college
North York, Toronto
01.2023

Graduation - Bachelor of Arts

LBS College Barnala
Barnala, Punjab India
01.2020

Skills

  • Written skills
  • Verbal skills
  • Multitasking
  • Teamwork
  • Cooperation
  • Positive attitude
  • Problem solving
  • Innovative ideas
  • Microsoft Multimedia PowerPoint
  • Active listening
  • Customer Service
  • Goal oriented

Roles And Responsibilities

  • Customer service
  • Calls handling
  • Managerial level experience (call handling)
  • Worked in fast-paced environment
  • Serves visitors by greeting, welcoming and directing them appropriately
  • Maintains security and telecommunication system
  • Informs visitors by answering or referring inquiries

Licensing

Driving license

Languages

English
Full Professional

Timeline

Call Centre Agent

Concentrix
11.2023 - 12.2024

Receptionist

10.2020 - 04.2021

Supervisor

Tim Hortons

Global Business Management -

Loyalist college

Graduation - Bachelor of Arts

LBS College Barnala
NASREEN