Anagha Manoharan
Surrey,BC
Summary
Dynamic professional with experience at Canada Revenue Agency, excelling in tax resolution and customer relationship management. Proven ability to foster trust while resolving conflicts and enhancing performance metrics. Adept at problem-solving and effective communication, consistently achieving objectives through proactive engagement and mentorship in diverse environments.
Overview
11
11
years of professional experience
Work History
Call Centre Agent
Canada Revenue Agency
Surrey, British Columbia
12.2021 - Current
- Resolved outstanding tax debts through direct contact with taxpayers, establishing payment arrangements within outlined parameters.
- Verified taxpayer information on CRA system, updating records while ensuring confidentiality measures were upheld.
- Addressed taxpayer complaints professionally, fostering positive relationships and trust.
- Participated in mandatory courses and training sessions to enhance knowledge and skills.
- Maintained performance statistics to align with agency objectives and goals.
Structural Designer/AutoCAD Drafter
Octo Engineering Inc.
Williams Lake, British Columbia
03.2020 - 08.2020
- Performed structural design calculations for light commercial and residential projects.
- Executed field inspections to verify dimensions and assess existing structures.
- Created detailed AutoCAD LT drawings for reinforced concrete and timber structures.
- Conducted structural analyses, recommending design revisions when necessary.
- Developed engineered drawings and schedules for building permit submissions.
- Collaborated with P.Eng. on structural design reviews and calculations.
- Ensured compliance with OQM standards throughout all project phases.
- Acquired knowledge of building codes, including NBCC and CSA A23.3.
Assistant Professor
Universal Engineering College
Thrissur, Kerala
07.2014 - 12.2018
- Motivated students to enhance class participation through targeted mentorship.
- Identified and integrated valuable online resources into lectures and coursework.
- Administered tests and assignments to evaluate student performance and track progress.
- Advocated for student needs on committees focused on faculty-student interactions.
- Assisted in developing departmental policies and activities related to educational programs.
- Conducted research using diverse tools, resulting in publications in national journals.
- Delivered engaging lectures utilizing modern technology to improve comprehension.
- Created lesson plans and instructional materials aligned with learning objectives.
Education
Master of Technology - Computer Aided Structural Engineering
Mahatma Gandhi University
Kochi, Kerala , India06-2014
Bachelor of Technology - Civil Engineering
University of Calicut
Kerala, India06-2011
Skills
- Tax resolution and payment arrangement
- Data verification
- Customer relationship management
- Performance metrics
- Conflict resolution
- Active listening
- Time management
- Problem solving
- Effective communication
- Inbound and outbound calling
- Structural analysis
- AutoCAD drafting
- Attention to detail
- Structural design
- Professionalism
- Team collaboration
- Research methodology
- Mentorship and tutoring
- Performance evaluation
- Material presentation skills
- Student assessments and support
- Interpersonal skills
- Analytical skills
- Organization and prioritization strategies
- Verbal and written communication skills
- Goals and performance tracking
- Organizational skills development
- Thesis supervision and guidance
- Learning tools development
- Creative thinking techniques
Languages
English
Full Professional
References
References available upon request.
Software
MS Office Suite
AutoCAD
STAAD Pro
ETABS
SAP
Timeline
Call Centre Agent
Canada Revenue Agency
12.2021 - Current
Structural Designer/AutoCAD Drafter
Octo Engineering Inc.
03.2020 - 08.2020
Assistant Professor
Universal Engineering College
07.2014 - 12.2018
Master of Technology - Computer Aided Structural Engineering
Mahatma Gandhi University
Bachelor of Technology - Civil Engineering
University of Calicut
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