Melissa Lemieux
Hull,,Quebec
Summary
I am a determined and reliable individual with a passion for embracing new challenges and seeking rewarding experiences to effectively utilize skills and experience in a fresh role. Committed to excellence, ready to contribute expertise and make a significant impact within a dynamic and innovative environment.
Overview
11
11
years of professional experience
Work History
Call Centre Agent
Millennium 1 Solutions
Gatineau, QC
04.2023 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Accounting
GMS Security Systems
Gatineau, QC
03.2018 - 11.2020
- Use of Acomba for everyday activities (run reports, general journal entries, creation of new employee, financial reports, etc).
- Maintained all employee’s company Credit Cards and reconciling all receipts to monthly.
- Handled cash transactions accurately, ensuring proper accounting of sales revenue throughout shifts.
- Enhanced financial accuracy by conducting thorough analysis and validation of accounting data.
- Boosted team productivity with introduction of cloud-based accounting software.
- Improved financial reporting accuracy by implementing advanced accounting procedures and techniques.
- Enhanced financial accuracy by streamlining accounting processes and implementing efficient systems.
- Streamlined accounting processes by implementing efficient software solutions and automation techniques.
- Assessed financial, accounting, and budgetary systems.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Payroll/Administration Clerk
Elevator Cab Renovations
Ottawa, Ontario
02.2013 - 09.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
Secondary Diploma Obtained
Skills
- Ability to work within a team as well as independently
- Strong oral and written communication skills
- Ability to handle stress/work under pressure
- Attention to detail and elevated level of accuracy and discretion
- Decision making and problem solving with critical thinking
- Time management skills
- Computer skills/literacy
- Memory recall and comprehension
- Outstanding organizational and multitasking abilities
Timeline
Call Centre Agent
Millennium 1 Solutions
04.2023 - 09.2023
Accounting
GMS Security Systems
03.2018 - 11.2020
Payroll/Administration Clerk
Elevator Cab Renovations
02.2013 - 09.2018
Secondary Diploma Obtained