Nasim Shahrami
HAMILTON,ON
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Women's Fitness
Burlington, Ontario
02.2022 - 02.2024
- Maintained accurate client records and updated database information, ensuring data integrity for effective client management.
- Processed payments and handled transactions at the front desk efficiently.
- Managed administrative tasks, including membership holds, scheduling, and account reconciliation, to streamline operations.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Resolved customer inquiries and complaints through various communication channels, enhancing client satisfaction.
- Facilitated communication between staff and senior management through timely message delivery.
Child and Youth Worker
Ron Edwards YMCA
Burlington, Ontario
04.2019 - 06.2022
- Designed and delivered programs fostering social skills and teamwork among youth, enhancing their interpersonal relationships.
- Developed positive relationships with clients by creating a safe and supportive environment.
- Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
- Guided junior staff on effective youth engagement strategies, improving their ability to connect with clients.
- Coordinated community outreach initiatives, boosting program visibility and encouraging community involvement.
Education
Bachelor of Arts Honors - Law And Legal Studies
Carleton University
OttawaSkills
- Data entry
- Analytical and critical thinking
- Administrative coordination
- Conflict resolution
- Effective communication
- Service oriented
- Technological literacy
- Time Management
Timeline
Receptionist Administrator
Women's Fitness
02.2022 - 02.2024
Child and Youth Worker
Ron Edwards YMCA
04.2019 - 06.2022
Bachelor of Arts Honors - Law And Legal Studies
Carleton University