Alaa Naeem
Ottawa,ON
Summary
I am a highly motivated, energetic, and enthusiastic person who enjoys hard work and challenges. Ambitious and highly focused. Enjoy working, communicating and dealing with people. Enjoy the busy and social environment and hence find the work interesting and satisfying. I also believe that it provides an opportunity to learn new skills and work with people from different profiles is particularly appealing to me.
Overview
2025
2025
years of professional experience
Work History
Receptionist Administrator
Dental Barrheaven
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Diverse experience using the Maxident application.
- Verified patient insurance coverage and eligibility for dental services.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
Student Services
Concordia University
10.2022 - 09.2024
- Answered student questions about policies and procedures with a friendly and knowledgeable approach.
- Investigated and resolved student concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Delivered fast and friendly service to handle questions and service complaints.
- Organized events to promote awareness of student services resources among campus community.
Call Center
IO Solutions
03.2022 - 10.2022
- Leveraged technical knowledge to diagnose and troubleshoot issues and offer technical support
- Achieved objectives related to call-time, quality and first-call resolutions
- Answered questions and provided education on complex issues, self-resolution techniques and value-added services
- Documented customer inbound inquires in word, accurately logging and tracking incident information.
Data Entry Clerk
Recrute Action
12.2021 - 03.2022
- Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data
- Compared data entered to source documentation for accuracy and completeness
- Identified and corrected data entry errors using established quality control methods
- Updated and maintained databases, tracking and improving recordkeeping.
Education
Diplome Degree - Programming Analysis & Web Development
CDI College
Montreal, QC05.2023
Skills
- Data Collection
- Report Generation
- Appointment Scheduling
- Data Entry
- Information Security
- Call Management
- International student support
- Guests Services
- Student Activity Program Planning
- Workforce Management
- Insurance understanding
- Scheduling appointments
- Multi-line phone operation
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Student Services
Concordia University
10.2022 - 09.2024
Call Center
IO Solutions
03.2022 - 10.2022
Data Entry Clerk
Recrute Action
12.2021 - 03.2022
Receptionist Administrator
Dental Barrheaven
Diplome Degree - Programming Analysis & Web Development
CDI College
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