Naomi Thayer
Lakewood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
QA Intern
Royal Majesty Home Health
08.2022 - Current
- Assisted in the development of comprehensive test plans, ensuring full coverage of product features and functionalities.
- Supported continuous improvement initiatives by offering suggestions for process enhancements during team meetings.
- Optimized testing efforts by prioritizing critical functionalities based on project scope and timeline constraints.
- Collaborated with cross-functional teams, providing valuable input on requirements, design specifications, and user stories.
Customer Service Representative
Kohl's
06.2018 - 06.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Camp Counselor
Girl Scouts Of Greater Los Angeles
06.2017 - 08.2017
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Associate of Arts - Psychology
Long Beach City College
Long Beach, CA12.2024
High School Diploma -
Sheldon High School
Sacramento, CA05.2017
Skills
- Requirements Analysis
- Performance Testing
- Call Management
- Positive Reinforcement
- Child Supervision
- Activity Planning
- Conflict resolution and mediation
- Scheduling
Interests
- Outdoor activities (e.g. running, hiking, biking)
- Volunteer work
- Book clubs
- Traveling
- Meditation
Timeline
QA Intern
Royal Majesty Home Health
08.2022 - Current
Customer Service Representative
Kohl's
06.2018 - 06.2022
Camp Counselor
Girl Scouts Of Greater Los Angeles
06.2017 - 08.2017
Associate of Arts - Psychology
Long Beach City College
High School Diploma -
Sheldon High School
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