Eric Bland
Lakewood
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Duthie Power
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
GSOC Specialist
Snap Inc
06.2015 - 10.2022
- Increased situational awareness with meticulous monitoring of global events, risk assessments, and threat analysis.
- Implemented advanced technology solutions to enhance overall efficiency of GSOC functions while maintaining data integrity and confidentiality as required.
- Contributed to risk mitigation strategies through proactive identification of potential threats and vulnerabilities in existing systems.
- Optimized resource allocation during incidents by providing timely, accurate, and actionable intelligence to decisionmakers.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
Education
Cyber Security Certificate - Cyber Security
Long Beach City College
Long Beach, CA02-2024
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Account oversight
- Documentation and reporting
- Revenue generation
Certification
- Cyber Security Training - [2023-2024]
Timeline
Account Manager
Duthie Power
01.2022 - Current
GSOC Specialist
Snap Inc
06.2015 - 10.2022
Cyber Security Certificate - Cyber Security
Long Beach City College
Similar Profiles
Eric BlandEric Bland
Dispatcher at Duthie Power ServicesDispatcher at Duthie Power Services
Wiilliam DuthieWiilliam Duthie
Founder & Lead Designer at Duthie & Duthie Fab. Co.Founder & Lead Designer at Duthie & Duthie Fab. Co.
William DuthieWilliam Duthie
Founder, Owner & Lead Designer at Duthie & Duthie Fab. Co.Founder, Owner & Lead Designer at Duthie & Duthie Fab. Co.
Ethan DaughertyEthan Daugherty
Online Grocery Associate at QFC - A KrogerOnline Grocery Associate at QFC - A Kroger
Alivia WangAlivia Wang
House Cleaner at Neighbors HouseHouse Cleaner at Neighbors House