Nannu Babu Battu
Toronto
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Overview
6
6
years of professional experience
Work History
Customer Support Executive
Bell Mobility
06.2023 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Customer Support Associate
Accenture Solutions Pvt.Ltd
11.2017 - 05.2021
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Chatting with the customers to quickly get to the root of their problem
- Resolving customer complaints, managing database records, and drafting status reports on customer service issues.
Education
Marketing Research And Analytics - Marketing Research And Business Intelligence
Centennial College
Scarborough, ON12.2023
Skills
- Account Management
- Customer Relationship
- Professional Skills Time
- Teamwork and Collaboration
- Performance Tracking and Evaluations
- Time Management
- Team Leadership
- Environics Analytics
- Tableau & Power BI
- SAS
- MS office
Languages
English
Full Professional
Timeline
Customer Support Executive
Bell Mobility
06.2023 - 12.2023
Customer Support Associate
Accenture Solutions Pvt.Ltd
11.2017 - 05.2021
Marketing Research And Analytics - Marketing Research And Business Intelligence
Centennial College
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