Jobis Philipose
Moose Jaw,SK
Summary
Goal-oriented Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Support Executive
RXO Global Services
Mumbai, India
04.2024 - 08.2024
- Assisted with customer inquiries related to delivery and product information, order status, returns and exchanges, billing issues, and more.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Customer Support Executive
INSPIROZ IT Services Pvt Ltd
Mumbai, India
08.2022 - 04.2024
- Provided detailed information about products and services of PepsiCo and Amazon.
- Collaborated with colleagues to resolve complex customer queries.
- Resolved customer complaints professionally and efficiently.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Associate
WNS Global Services
Mumbai, India
03.2021 - 07.2022
- Reviewed daily activity reports to ensure accuracy of data entry into the system for Amazon.
- Processed orders accurately and efficiently using company software systems.
- Worked closely with other departments such as Sales and Marketing to ensure optimal customer satisfaction.
- Provided customer service support to customers with inquiries, complaints, and technical issues.
Trainee Security Executive
SPICEJET Airlines
Mumbai, India
12.2018 - 02.2021
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated communication systems between officers stationed throughout the facility.
- Assisted in the development and implementation of security policies and procedures.
Education
Post Graduate Diploma - Supply Chain Management -
Saskatchewan Polytechnic
Moose Jaw, SK08-2024
Bachelor of Commerce -
University of Mumbai
12-2017
Higher Secondary Certificate -
Model College
02-2014
Secondary School Certificate -
Don Bosco High School
04-2012
Skills
- Customer Relationship Management
- Account Management
- Payment management
- Product Sales
- Customer Engagement
Languages
English
Professional
Hindi
Professional
Accomplishments
Any time in the evening after 4pm
Timeline
Customer Support Executive
RXO Global Services
04.2024 - 08.2024
Customer Support Executive
INSPIROZ IT Services Pvt Ltd
08.2022 - 04.2024
Associate
WNS Global Services
03.2021 - 07.2022
Trainee Security Executive
SPICEJET Airlines
12.2018 - 02.2021
Post Graduate Diploma - Supply Chain Management -
Saskatchewan Polytechnic
Bachelor of Commerce -
University of Mumbai
Higher Secondary Certificate -
Model College
Secondary School Certificate -
Don Bosco High School
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