Dedicated professional seeking to leverage a diverse background in Business Development, Technical Support, and Customer Service to contribute effectively to a dynamic work environment and deliver results-driven solutions.
Hi, I’m
SANKAR PRUTHVI RAJ
Brampton,ON
Summary
Overview
7
years of professional experience
Work History
IO Solutions
Customer Support Executive
09.2023 - Current
Job overview
- Maintain and manage customer accounts, including financial adjustments and account information
- Provide personalized product recommendations and services based on customer preferences
- Ensure adherence to communication guidelines, policies, and procedures
- Handle customer complaints efficiently, offering viable solutions for resolution
- Execute account upgrades, cancellations, refunds, and exchanges
- Initiate contact with potential customers through cold calling and inform existing customers about promotions.
Rate Gain Pvt. Ltd.
Systems Engineer
01.2021 - 01.2022
Job overview
- Managed Squid Server, SAMBA & FTP Server, and monitored systems using Nagios tool
- Optimized server efficiency through virtualization techniques and capacity planning.
- Configured and managed web servers, DHCP, and facilitated OS installation and configuration
- Infrastructure and APM monitoring using Nagios XI and Dynatrace.
Unique Hire LLP
Technical Support Consultant
01.2020 - 01.2021
Job overview
- Provided network support for SAP Portal issues across the customer network
- Conducted troubleshooting using Team Viewer software and resolved issues based on priority
- Coordinated with technical teams and branch anchors for effective solutions
- Tracked and reported bugs/defects to L2 team and ensured client satisfaction.
Feet’s Infra Projects
Business Development Executive
01.2017 - 01.2019
Job overview
- Developed strategies to increase market share, revenue, and successful organizational developments
- Conducted sales presentations and communication for joint venture opportunities
- Designed engaging campaigns to build brand awareness and product loyalty.
Sundine Produce
Warehouse Associate
01.2023 - 09.2023
Job overview
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Education
Sheridan College
PGDM International Business Management
01.2023
University Overview
S.V University
MBA
01.2019
University Overview
Skills
- one view
- Nagios (Core, XI, Log Analyzer, NetFlow), Team Viewer, Service Fresh, Any Desk
- Service Now, Microsoft Windows (all versions), Linux variants (Centos, Ubuntu Server/Desktop)
- DNS, DHCP, SSH, LDAP, LVM, User and Group Management, Active Directory Management
- Oneview
- Maestro
- Work Prioritization
- Teamwork and Collaboration
- Inbound Call Management
- Customer Relations
- Shipping and Receiving Understanding
- Customer Retention Strategies
- Complaint Handling
- Cost-Reduction Strategies
- Quality Control
- Retail Operations Management
- Order Fulfillment
- Account Management
- Call Documentation
- Business Development Understanding
- Customer Relationship Management (CRM)
- Stock Management
- Project Management Abilities
- Administrative and Office Support
- Microsoft Office
- Understanding Customer Needs
- Report Generation
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Customer Support Executive
IO Solutions
09.2023 - Current
Warehouse Associate
Sundine Produce
01.2023 - 09.2023
Systems Engineer
Rate Gain Pvt. Ltd.
01.2021 - 01.2022
Technical Support Consultant
Unique Hire LLP
01.2020 - 01.2021
Business Development Executive
Feet’s Infra Projects
01.2017 - 01.2019
Sheridan College
PGDM International Business Management
S.V University
MBA
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