KARTIK DAS
Etobicoke,ON
Summary
Dedicated professional with 4 months of hospitality internship experience, recognized for dedication and awarded a Training Completion Letter. Solidified foundation in hospitality through hands-on experience, enhancing academic knowledge and HR management skills. Experience as a Trainer on Global Slack channels, facilitating training on Twitter policies and procedures for new hires worldwide, and contributing to policy creation. Experienced Customer Service Consultant at Rogers, Canada, consistently maintaining a positive and professional attitude while overseeing a team of junior representatives, contributing to unwavering customer satisfaction. Recently transitioned to HR Assistant at Mount Sinai Home Health Care Inc., with expertise in office administration, HR operations, and policy review. Committed to driving business results through strong relationships and industry best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR Administrative Assistant
Mount Sinai Home Health Care Inc.
2023.11 - Current
- Efficiently managed personnel files, ensuring documents were up-to date and in compliance with legal requirements.
- Acted as reliable point of contact for employees seeking information on company policies or general HR matters.
- Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
- Assisted managers in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Maintained and updated patient records for accurate, current medical histories.
- Assisted in training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Assisted with coordination of PSW and Nurses schedules, ensuring adequate coverage during peak hours.
- Used Alaya-care to schedule appointments for Nurse visits and procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Support Specialist
Rogers Communications
2023.03 - 2023.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
- Maintained and managed customer files and databases
- Completed 10 new orders per day with 70% accuracy and consistently high customer satisfaction scores
- Collected vital information to support company and associates through interviews and data analysis
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Diagnosed and troubleshoot hardware, software and network issues
Customer service advisor
Guardian Life Insurance
2022.09 - 2022.12
- Thoroughly review and assess insurance claims submitted through email.
- Validate accuracy of information presented in email and accompanying documents.
- Verify claim eligibility based on coverage stipulations outlined in insurance policy.
- Engage in effective email communication with customers to request additional details or clarify claim particulars.
- Efficiently process payments for approved insurance claims.
- Methodically record all correspondence and actions pertaining to claim
- Recommended and upsold new products, resulting in 25% increase in revenue
Content Moderator
Concentrix
2020.10 - 2022.07
- Maintained and updated Moderation Guidelines to ensure their accuracy and relevancy.
- Exercised personal judgment to screen, monitor, and approve rich content, aligning with Community and Moderation Guidelines.
- Safeguarded against potential violations of intellectual property rights in all uploaded information and data.
- Responded professionally to audience feedback and posts, fostering positive interactions.
- Possessed solid understanding of online legal matters and technical workarounds pertinent to website operations.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Utilized analytics and site metrics to determine areas of improvement
- Edited and sourced images and videos using ATT 2.0 and Guano
- Pitched content strategies and managed asset acquisition
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
Education
Post-Degree Certificate - Human Resource Management
Conestoga College Doon Campus
Kitchener, ON08.2023
Bachelor of Science - Hotel And Resort Management
National Council of Hotel Management And Catering
India12.2019
Skills
- Whims certification
- Alaya-Care
- Oracle
- Slack
- Office 365
- Workspace
- Maestro
- Salesforce
- Workday
- Outlook
- One view
Certification
CPR Level C Certificate: I am certified in
CPR Level C, showcasing my commitment
to guest safety and well-being.
Whims Certification: I
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Bengali
Elementary
Timeline
HR Administrative Assistant
Mount Sinai Home Health Care Inc.
2023.11 - Current
Customer Support Specialist
Rogers Communications
2023.03 - 2023.06
Customer service advisor
Guardian Life Insurance
2022.09 - 2022.12
Content Moderator
Concentrix
2020.10 - 2022.07
Post-Degree Certificate - Human Resource Management
Conestoga College Doon Campus
Bachelor of Science - Hotel And Resort Management
National Council of Hotel Management And Catering
CPR Level C Certificate: I am certified in
CPR Level C, showcasing my commitment
to guest safety and well-being.
Whims Certification: I
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