Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NANDAN PATEL

Kitchener,ON

Summary

Dynamic Retail Analyst with expertise in network security and troubleshooting at Home Hardware. Proven ability to configure advanced networking solutions, including DNS and DHCP, while excelling in problem-solving and technical documentation. Strong knowledge of Linux administration and Cisco routers enhances operational efficiency and security. Committed to delivering innovative solutions in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Retail Analyst - Intermediate

Home Hardware
St Jacobs, ON
03.2022 - Current
  • Fortinet firewalls, UniFi, Cisco and Aruba routers and switches troubleshooting.
  • Deliver technical assistance for server technology and data network infrastructure environments.
  • Install DNS, DHCP, NAT, and LAN/WAN.
  • Implemented a comprehensive three-step backup and restore method to enhance post-incident service and operation recovery strategies.
  • Add or remove users using Active Directory.
  • Configured OpenDNS to enhance network security.
  • Configured network tunneling to establish secure communication between multiple locations.

Field Technician

Dependable Home Tech (Contractor for Rogers)
Kitchener, ON
08.2021 - 03.2022
  • Configure Routers and Modem as needed for businesses & Home
  • Network troubleshooting
  • Wifi signals troubleshooting
  • Maintain Nodes
  • Follow procedure correctly to troubleshoot problems
  • Provisioning devices and install them.

CUSTOMER SERVICE REPRESENTATIVE AGENT

TTec Canada
Montreal, QC
05.2021 - 08.2021
  • Experience working with tickets and how to follow-up with clients.
  • Utilise some SQL skills needed because of database used was microsoft SQL.
  • I also create some Jira tickets for complicated issues.
  • Ticketing system used Zendesk, JIRA

NETWORKING PROJECT

Cégep de la Gaspésie et des Îles
Montreal, QC
01.2021 - 02.2021
  • Made subnets and configure it to the inteface.
  • Implemented DHCP to give ip automatically.
  • Configure Ether-channel for redundancy and bandwidth.
  • Configuring routing protocol OSPF or EIGRP.
  • Configure own DNS server for security perpose.
  • Finally, we have done ipv6 unicast routing on some routers as given in the project.

ANDROID APPLICATION

Cégep de la Gaspésie et des Îles
Montreal, QC
01.2021 - 02.2021
  • Created a carpool application that will help by sharing cars with other people.
  • Firebase live database used.
  • Analyzed and tested applications before the final step prior to launch so that last minute issues were remedied quickly.

Education

AEC- Diploma - Computer Science Techniques

Cegep De La Gaspésie
Montreal. Canada
02.2021

Bachelor of Science - Computer Science

Nalin Institute of Technology
Indore, India
12.2015

Skills

  • LAN/WAN
  • Linux Programming and Administration
  • Working knowledge of BGP, OSPF, RIP routing protocol
  • Hands experience cisco routers – 2611,2620 and switches- 3500, 3750 series
  • Knowledge scheduled backup, maintaining, monitoring of storage (SAN & NAS)
  • Active Directory knowledgeComputer Security, System Troubleshooting, Technical Documentation
  • Application Installations
  • Problem-SolvingKnowledge of OSI concepts, TCP/IP protocols, VPN, VOIP technologies, Python
  • Familiar with the fundamentals of Firewalls, Configuration of ACLs, and Network subnetting

Accomplishments

  • working experience with CAT 5, 6, 7
  • knowledge of standard 568A and 568B
  • Knowledge of straight and crossover cable
  • Used different cables like UTP and UDP
  • Knowledge of multi-mode fiber grade OM1, OM2, OM3, OM4
  • working knowledge of GPON technology.
  • Creating NAS on Raspberry Pi.
  • Software NAS name Openmediavault.
  • Build prototype for a website by utilizing software AXURE RP 8.

Timeline

Retail Analyst - Intermediate

Home Hardware
03.2022 - Current

Field Technician

Dependable Home Tech (Contractor for Rogers)
08.2021 - 03.2022

CUSTOMER SERVICE REPRESENTATIVE AGENT

TTec Canada
05.2021 - 08.2021

NETWORKING PROJECT

Cégep de la Gaspésie et des Îles
01.2021 - 02.2021

ANDROID APPLICATION

Cégep de la Gaspésie et des Îles
01.2021 - 02.2021

AEC- Diploma - Computer Science Techniques

Cegep De La Gaspésie

Bachelor of Science - Computer Science

Nalin Institute of Technology

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