Summary
Overview
Work History
Education
Skills
Timeline
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Anju Rani

Oshawa

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Accounts Receivable Specialist

Home Hardware
08.2024 - Current
  • Deliver exceptional customer service by resolving 98% of billing disputes on the first call, improving client satisfaction and speeding up payments.
  • Manage end-to-end accounts receivable processes across 10 Ontario locations, ensuring timely invoicing, payment collection, and account accuracy.
  • Train and mentor new team members to build a strong, service-focused team environment.
  • Communicate with clients to follow up on overdue payments, negotiate payment plans, and respond to billing inquiries with professionalism and care.
  • Conduct credit assessments and checks while balancing business needs and maintaining positive customer relationships.
  • Collaborate with sales and finance teams to quickly resolve discrepancies and improve the customer experience.
  • Maintain accurate customer account records using QuickBooks, Excel, and Oracle.
  • Prepare weekly and monthly reports to support account tracking, audits, and performance analysis.
  • Enhance cash flow and customer satisfaction through timely invoicing, payment application, and proactive problem-solving.

Delivery Driver Associate

Go Logistics (Amazon Warehouse)
08.2024 - 09.2024
  • Drive company vehicle to deliver Amazon products to customers.
  • Load/unload products safely and verify documentation.
  • Follow delivery routes and ensure safe vehicle operation.
  • Record delivery details and report issues.
  • Communicate with dispatch and resolve customer/mechanical problems. Inspect loads before, during, and after deliveries.
  • Protect products from outdoor elements. Complete paperwork and provide feedback at shift end.
  • MANAGEMENT: (Aug 01, 2024 - Sept 30,2024)

Accounts Receivable and Billing Clerk

Coronis Health, LLC
08.2019 - 05.2024


  • Manage end-to-end accounts receivable processes across multiple locations, ensuring timely invoicing and payment collection.
  • Follow up on outstanding payments, negotiate payment arrangements, and resolve billing issues to maintain healthy cash flow.
  • Perform regular account reconciliations and monitor aging reports to identify high-risk or delinquent accounts.
  • Conduct credit checks and support customer credit assessments in collaboration with the finance team.
  • Maintain accurate and up-to-date records using QuickBooks, Excel, and Oracle systems.
  • Prepare and present detailed AR reports for audits, month-end closings, and internal reviews.
  • Collaborate with sales and finance teams to streamline billing processes and enhance customer communication.
  • Implement improvements to the collections process, increasing efficiency and reducing delays.

Education

Post Graduate Diploma - Computer Applications (PGDCA)

IEC University
Himachal Pradesh, India
01.2020

Bachelor of Science - Business Administration And Management

S.D. College
Ambala Cantt, India
01.2018

Skills

  • Microsoft Excel
  • Accurate payment posting
  • Strong client relations skills
  • Customer service support
  • Relationship building
  • Billing dispute resolution
  • Aging reports analysis
  • Financial management
  • Dispute resolution
  • Bookkeeping

Timeline

Accounts Receivable Specialist

Home Hardware
08.2024 - Current

Delivery Driver Associate

Go Logistics (Amazon Warehouse)
08.2024 - 09.2024

Accounts Receivable and Billing Clerk

Coronis Health, LLC
08.2019 - 05.2024

Post Graduate Diploma - Computer Applications (PGDCA)

IEC University

Bachelor of Science - Business Administration And Management

S.D. College

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Anju Rani