Nancy Mach
Burnaby,BC
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Ability to establish long-term, positive and fun relationships with clients, co-workers and outside resources. Resourceful and detail-oriented; skilled problem-solver and multi-tasker. Energetic self-starter with strong communication skills; working well independently or on a team. Ambitious, organized and a flexible team member who loves to learn new skills and swiftly adapting to environment changes. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
7
7
years of professional experience
Work History
Warehouse Operations Lead / CSR
Motion (formerly Motion Specialties)
2021.10 - Current
- Managing warehouse flow by; processing average 30 daily shipments, sales orders, transfers, company assets and inventory. Navigating Navision Systems for weekly cycle counts, adjustments, stock orders and assets, etc.
- Enhanced warehouse efficiency by implementing new inventory management systems and procedures.
- Responded quickly to urgent requests from sales teams, expediting orders as needed without compromising on quality or accuracy.
- Monthly checks on health and safety, as part of the Health and Safety committee member.
- Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
- Monitored inventory levels closely, proactively addressing potential shortages or overstock situations.
Sales Associate
FYidoctors (Luxury Eyewear)
2021.08 - Current
- Confidently provides an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction
- Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management and customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment
- Proactive in Wink systems and efficiently navigating on various vendor platforms to swiftly check stock for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Listened to customer needs and desires to identify and recommend optimal products.
Receiving Clerk / CSA
Lowe’s Grandview
2019.02 - 2021.10
- Operated POS system at cash register, collecting accurate payment and proactive for customer satisfaction
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Organizing all purchase orders and packing slips as well as confidential files daily and monthly, reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Manage booking or arranging 3rd party transport carriers and vendor trucks to adhere to receiving schedule for large freight while also ensuring that billing and charges are accurate
- Detail receive, sort and distribute incoming inventory from vendor and RDC trucks
- Package products for return to vendors and fill out any RMA paperwork necessary prior to the shipment being picked up or schedule appointments via third party couriers’ companies
- Processing unsellable inventory back to vendors or arranged donations to Habitat for Humanity Charity
- Adapted to fast-paced changes in environment and surroundings with company policy and COVID-19 guidelines to ensure safety of other teammates and customers
- Responding promptly to customer inquiries while maintaining a positive, empathetic and professional attitude towards customers
Boutique Associate
Aritzia – Robson Street / Metrotown
2017.11 - 2023.01
- Proactively maintaining inventory on sales floor and back of the house inventory, ensured stock is sized, properly folded or hung
- Processed transactions accurately and promptly, contributing to overall store efficiency.
- Demonstrated adaptability handling various responsibilities simultaneously prioritizing tasks based on urgency delivering quality results under pressure.
- Contributed to boutique''s success by meeting and exceeding monthly sales targets consistently.
- Developed strong product knowledge to better serve customers' needs and preferences effectively.
Education
Diploma - Food Technology And Operations Management
British Columbia Institute of Technology
Burnaby, BC06.2018
Skills
- Warehouse Safety and Operations
- Inventory and Stocking
- Order picking and processing
- Skilled in Navision
- Order Picking
- Shipping and receiving
- Problem-Solving
Volunteer Experience
- Lowe’s – Voice Team Member, Lowe’s, Building, maintaining, and improving a great place to work by being a part of a team that works towards driving meaningful changes for the coming year. As a member, we discuss how the workplace can improve for employees through the employee/associate opinion survey of the previous year. We develop an action plan based on employee input and address the most areas needing most concern throughout the coming year. Some of the duties/tasks that I have overseen are: Monthly meeting minutes. Actively deliver news to associates to ensure communication and benefits are delivered/discussed with as many associates as possible. Volunteer in various charity/fundraising events. Creating/setting up/decorating/building props for events (ie. Associate Opinion Survey, dunk tank fundraising, roadside clean up, etc).
- Lowe’s – Grandview Joint Health and Safety Member, Lowe’s
- Secretary, Willow Dental, 03/2013, Filed papers; delivered letters and making sure that they are sealed and stamped. Patient follow ups on missing appointees, greeted, and checked on patients’ needs or inquiries.
- Executive Secretary/Member - Key Club, Kiwanis Service International, 09/2012, 06/2014, Seasonal events - handed out food/serve food for Ruth and Naomi’s, Party in the park, Christmas tree handouts. Performed secretarial duties for Sohl Key Club – maintain filing systems of group activity, participants, prepare minutes and documents, schedule team meetings, support other admins. Ensure reports completed and sent to sectional, regional and provincial secretaries.
Languages
English
Native or Bilingual
Vietnamese
Elementary
Timeline
Warehouse Operations Lead / CSR
Motion (formerly Motion Specialties)
2021.10 - Current
Sales Associate
FYidoctors (Luxury Eyewear)
2021.08 - Current
Receiving Clerk / CSA
Lowe’s Grandview
2019.02 - 2021.10
Boutique Associate
Aritzia – Robson Street / Metrotown
2017.11 - 2023.01
Diploma - Food Technology And Operations Management
British Columbia Institute of Technology
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