Nancy Clemens
Calgary
Summary
Dynamic Health Resource Representative with a proven track record at Calgary Board of Education, excelling in problem-solving and teamwork. Enhanced patient satisfaction through effective communication and meticulous record-keeping. Developed community outreach initiatives, showcasing strong organizational skills and a commitment to improving health resources.
Professional Health Advisor with experience in providing health guidance and support. Skilled in assessing patient needs, developing personalized health plans, and promoting wellness initiatives. Strong focus on collaboration and achieving results, adaptable to changing needs. Expertise in patient education, health risk assessment, and team coordination. Reliable and goal-driven with commitment to improving patient outcomes.
Knowledgeable Health Advisor with proven background in delivering comprehensive health consultations and personalized wellness plans. Successfully implemented programs that enhanced patient outcomes and satisfaction. Demonstrated ability in patient education and strategic health planning.
Overview
17
17
years of professional experience
Work History
Health Resource Rep
Calgary Board of Education
03.2023 - Current
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Followed confidentiality guidelines
- Entered Medicla documents on EE files
Health Advisor
Calgary Board of Education
01.2008 - 12.2022
- Handled many daily inbound calls from health plan customers.
- Resolved problems related to benefits, eligibility and claims.
- Helped members navigate enrollment process and choose appropriate options.
- Maintained accurate records of patient interactions, ensuring continuity of care across multiple providers.
- Served as a liaison between patients and their insurance providers to ensure coverage for necessary treatments.
- Conducted ongoing assessments of patient progress, adjusting health plans as needed to optimize results.
- Facilitated communication between diverse healthcare teams, enhancing coordination of care for complex cases.
- Provided compassionate support to patients facing difficult diagnoses or treatment options, alleviating concerns and improving mental wellbeing.
- Assisted in the development of community outreach programs, raising awareness about available health resources and services.
- Enhanced overall patient satisfaction with healthcare services by providing accessible, timely advice.
- Assisted in developing workplace wellness initiatives to foster a healthier environment for employees.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Education
Aberdeen School of Nursing
New Glasgow, NSSkills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
Timeline
Health Resource Rep
Calgary Board of Education
03.2023 - Current
Health Advisor
Calgary Board of Education
01.2008 - 12.2022
Aberdeen School of Nursing
Similar Profiles
Christian CorujoChristian Corujo
Substitute Teacher at CALGARY BOARD OF EDUCATION & CALGARY CATHOLIC SCHOOL DISTRICTSubstitute Teacher at CALGARY BOARD OF EDUCATION & CALGARY CATHOLIC SCHOOL DISTRICT
JANNA LEIBELJANNA LEIBEL
Office Assistant/Secretary at Calgary Board of EducationOffice Assistant/Secretary at Calgary Board of Education
Alice ZhuAlice Zhu
Mandarin / Cantonese Interpreter at Calgary Board of EducationMandarin / Cantonese Interpreter at Calgary Board of Education