Frances Iglesias
Riverside
Summary
A collaborative, diligent, and self-motivated administrative professional. Has many years of experience in medical records, front office, phlebotomy, patient care and billing procedures. Experienced in the major re-organization of medical records and building policies & procedures. Exhibits excellent computer skills and adapts quickly to a new environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Health Information Resource/Point Click Care Resource
Sweetwater Care
Carlsbad, CA
08.2021 - 09.2025
- Providing HIM Management resources and support to 15 skilled nursing facilities; managing electronic health record to ensure security and compliance. Worked directly with Sweetwater Care’s Clinical Director to provide structure to the company’s Risk Management module in addition to streamlining the assessments used for all disciplines e-documentation.
- Organized Risk Management Module, developed SWC-Risk Management documentation guidelines, and delivered virtual training to enhance compliance and understanding
- Organized the Risk Management Module, created SWC-Risk Management documentation guideline, provided virtual training
- Rectified compliance issues in Electronic Health Record - Point Click Care, ensuring security standards and accurate documentation
- Established limited liability company for nursing care facilities across California, Colorado, Montana, and Kansas.
Health Information Management Manager
Totally Kids Rehabilitation Hospital
Loma Linda, CA
08.2019 - 10.2021
- Managed Health Information Management department; Supervised and trained 3 full-time employees; Implemented audit schedules/ health information functions to comply with the policies & procedures to facilitate organization of department and entire campus. Attended various hospital committees; worked under VP of Regulatory & Compliance/Medical Staff Coordinator assisting in Risk Management and Credentialing; Project Manager for Cerner Solution electronic health record. Chair of the Information Management Committee; assisted in the development or editing of policies & procedures & facilities systems; assisted in staff education.
- Appointed by Chief of Operating Officer to be the lead Project Manager of the organizations E.H.R.
- Organized the HIM department to ensure compliance with regulations and standards.
- Facilitated team-building activities to enhance collaboration within the HIM department.
- A CMS and JACHO accredited hospital specializing in Pediatric care. Inpatient Acute Rehabilitation, Outpatient Rehabilitation, Subacute DP/SNF and a ICF-DDN Facility catering to infants through 21 years of age.
Medical Records Director
Advanced Rehab Center of Tustin
Santa Ana, CA
03.2014 - 08.2019
- Train and support medical record & clinical staff for facility and two other associated facilities; Obtained and maintained physician credentials.; Conduct Stand Up, Clinical and QA&A Committee Meetings; Provided scribing services for physicians.; Entrusted as internal IT professional, providing support to facility to troubleshoot all internet, phone and computer issues. Complete full chart audits & focus chart reviews. Managed & processed all release of health information. Over-see and train 1 full time employee
- Became the Administrator of Electronic Health Records upon appointment by senior leadership.
- Assisted in developing policies, procedures, and facility systems to enhance operational efficiency.
- Managed operations of a CMS-Medicare designated 4-Star rehabilitation and long-term care facility with 99 beds, offering comprehensive services including laboratory, dental, podiatry, pharmacy, and nutritional planning.
Director of Medical Records
Laguna Hills Rehabilitation and Care Center
Laguna Hills, CA
10.2013 - 02.2014
- Managed the medical records department and trained four full-time employees.
- Reorganized health records filing system from numeric to alpha order to enhance retrieval efficiency.
- Established off-site storage solutions for records management.
- Transitioned facility records from HealthMEDX Vision to Point Click Care, ensuring seamless access and management of patient information.
- A 208 bed long-term care facility offering 52 private therapy suites and personalized care.
Medical Records Director
Country Villa Plaza
Santa Ana, CA
07.2010 - 09.2013
- Updated and maintained census and special needs list. Attended quarterly Corporate Medical Record Department meetings; Assisted nursing department with electronic health record issues; Supervised one full-time employee to ensure operational efficiency.; Conducted daily, weekly, and monthly audits for COC, admissions, discharges, general updates, and physician visits.
- Overhauled discharges and medical records office organization to improve workflow and accessibility
- Developed and implemented functional systems throughout facility to enhance record management and efficiency
- Created and executed functional systems throughout the facility
- A 145-bed long-term care facility offering a variety of therapies and care services to help patients regain independence.
Medical Records Director
Vista Cove Care Center
Corona, CA
03.2009 - 07.2010
- Coordinated monthly and quarterly Continuous Quality Improvement/Quality Assurance meetings; collaborated with physicians to ensure timely submission of Medicare certification/recertification forms; created standardized forms and care plans for facility-wide implementation; completed department head rounds; led audits on admissions, COC, weights, labs, MARS, and TX sheets; managed two full-time employees
- Developed comprehensive audit systems to enhance operational efficiency.
- Corrected the telephone order entries for an accurate recapitulation process
- Duplicated master copies of assessments and care plans for consistent use across the facility.
- A dynamic long-term care facility that provides skilled nursing, rehabilitation, assisted living, memory care, adult day care, respite care and hospice care.
Health Information Manager
Olive Vista Behavioral Health Center
Pomona, CA
04.2008 - 03.2009
- Designated to make copies of all requested medical records from the Department of Health and Department of Mental Health during visits and annual surveys; Took the lead on audits COC/Admission/Conservatorship- Legal Documents/Care Plans/Informed Consent and prepared all forms for Admission Packets & Incident Reports; Assembled Discharge charts, Thin/Filed Overflow; Organized and maintained health records in office and at nursing stations; Entered and transmitted all MDS assessments
- Established collaborative relationships with psychiatrist, medical director, and physicians to facilitate timely closure of past due discharged records
- Improved efficiency of medical records filing systems by implementing a new organizational structure.
- Systematically arranged medical records storage closets to optimize space and improve access to records.
- A 120-bed skilled nursing facility recognized as an Institute for Mental Disease (IMD), dedicated to providing services to forensic mentally ill residents.
Education
Registered Health Information Technician -
Santa Barbara City College
Santa Barbara07-2026
Skills
- Proficient in Microsoft Office 365: Excel, Word, PowerPoint, Outlook, Teams Specialized Software: HealthMEDX Vision, Point Click Care, Quick Care Clinical Software, Centrix, Add-on, Vista Keane Clinical Software, Net Solutions, Action Cue Clinical Intelligence
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
CORE COMPETENCIES
Medical Records | ICD-9, ICD-10 Coding | Chart Auditing | Medical Terminology | Electronic Health Records | Training and Implementation | Assist Physicians | Lead Management Meetings | Generate Organization & Functional Systems
Timeline
Health Information Resource/Point Click Care Resource
Sweetwater Care
08.2021 - 09.2025
Health Information Management Manager
Totally Kids Rehabilitation Hospital
08.2019 - 10.2021
Medical Records Director
Advanced Rehab Center of Tustin
03.2014 - 08.2019
Director of Medical Records
Laguna Hills Rehabilitation and Care Center
10.2013 - 02.2014
Medical Records Director
Country Villa Plaza
07.2010 - 09.2013
Medical Records Director
Vista Cove Care Center
03.2009 - 07.2010
Health Information Manager
Olive Vista Behavioral Health Center
04.2008 - 03.2009
Registered Health Information Technician -
Santa Barbara City College