Kevin Segamanasinghe
Summary
A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Technician / Manager / Health & Safety Rep
Bell Technical Solutions
03.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Maintenance Technician
Cafe Go
05.2019 - 02.2022
- Serviced multiple machines in various locations
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
Around Shop
BELLWYCK PACKAGING SOLUTIONS
05.2018 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Representative /Sales Floor Manager
Adidas Outlet
11.2015 - 09.2016
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Contributed to team sales goals by upselling products and services to customers.
- Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Shipping and Receiving Operator
Nike Shipment Factory
05.2016 - 08.2016
- Maintained accurate documentation of incoming shipments, verifying quantities against purchase orders and invoices.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Continuously improved workflow processes based on employee feedback; increasing overall productivity levels among staff members.
- Improved shipping efficiency by implementing a streamlined process for order processing and packaging.
- Minimized product damage through careful handling, stacking, and storage practices within the warehouse environment.
- Trained new team members in proper handling procedures, ensuring compliance with safety regulations.
- Optimized warehouse space utilization, organizing products in a logical and efficient manner.
- Managed hazardous materials carefully according to established protocols, maintaining safety standards within the warehouse environment.
- Operated lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
Co Operational Student Technician
Formula Honda & Toyota On The Park
10.2012 - 06.2014
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Stayed current on industry trends and emerging technologies, applying this knowledge to improve existing systems and provide informed recommendations for future investments.
- Helped average of 4 -6 customers daily with issues regarding Oil Change, Brake Services, Tire mounting and Detailing.
- Developed detailed technical documentation on common problems encountered by users, providing clear instructions for resolution steps without external assistance if needed.
- Performed diagnostic tests on malfunctioning devices to identify root causes of issues quickly and accurately, minimizing disruption to users'' workflow.
- Diagnosed and troubleshot hardware, software and network issues.
Referee
Ontario Soccer Association
05.2009 - 08.2012
- Rules Advisor
- Disciplinary
- Communicable Skills
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Stayed physically fit to keep up with pace of games.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Coordinated with other referees to execute smooth and consistent games.
- Supported fair competition by remaining impartial in decision-making processes.
- Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
- Explained and taught regulations and rules to players and coaches.
- Mitigated risks of injury by enforcing safety protocols and game rules strictly.
Education
Diploma - Electrical Engineering
Centennial College
Toronto, ON04.2020
Diploma - Ventilation, Air Conditioning
Centennial College
Toronto, ON05.2018
High School Diploma -
Francis Libermann Catholic High School
Toronto, ON06.2014
Skills
- Maintenance
- Troubleshooting
- Electrical
- HVAC
- Power Tools
- Hardware
- Teamwork
- Leadership
- Customer Service
- Technical support
- Field operations
- Workplace safety
- Professional communication
Accomplishments
- Supervised a team of 36 staff members.
- Resolved product issues through consumer testing.
- Documented and resolved statistical individual progress with every team member to reach ideal goals leading to company satisfaction.
- Achieved 100% compliance by introducing new software, applications, and health and safety practices.
Certification
- Driver's Licence
- First Aid Level 1, 11/01/18 to 11/01/21
Awards
- Electrical Engineering Technician, 04/01/20
- Heating Air Conditioning Ventilation, 04/01/18
Languages
English
Native or Bilingual
Tamil
Professional Working
Interests
- Electronics and Circuit Building
- Enjoy participating in Activities for overall physical and mental well-being
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Woodworking
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Playing Sports
Timeline
Field Technician / Manager / Health & Safety Rep
Bell Technical Solutions
03.2022 - Current
Maintenance Technician
Cafe Go
05.2019 - 02.2022
Around Shop
BELLWYCK PACKAGING SOLUTIONS
05.2018 - 07.2018
Shipping and Receiving Operator
Nike Shipment Factory
05.2016 - 08.2016
Representative /Sales Floor Manager
Adidas Outlet
11.2015 - 09.2016
Co Operational Student Technician
Formula Honda & Toyota On The Park
10.2012 - 06.2014
Referee
Ontario Soccer Association
05.2009 - 08.2012
Diploma - Ventilation, Air Conditioning
Centennial College
Diploma - Electrical Engineering
Centennial College
High School Diploma -
Francis Libermann Catholic High School
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