Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Languages
Interests
Timeline
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Kevin Segamanasinghe

Summary

A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Field Technician / Manager / Health & Safety Rep

Bell Technical Solutions
03.2022 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.

Maintenance Technician

Cafe Go
05.2019 - 02.2022
  • Serviced multiple machines in various locations
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Optimized production line performance, troubleshooting and fixing issues promptly.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.

Around Shop

BELLWYCK PACKAGING SOLUTIONS
05.2018 - 07.2018


  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Representative /Sales Floor Manager

Adidas Outlet
11.2015 - 09.2016
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Contributed to team sales goals by upselling products and services to customers.
  • Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Shipping and Receiving Operator

Nike Shipment Factory
05.2016 - 08.2016
  • Maintained accurate documentation of incoming shipments, verifying quantities against purchase orders and invoices.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Continuously improved workflow processes based on employee feedback; increasing overall productivity levels among staff members.
  • Improved shipping efficiency by implementing a streamlined process for order processing and packaging.
  • Minimized product damage through careful handling, stacking, and storage practices within the warehouse environment.
  • Trained new team members in proper handling procedures, ensuring compliance with safety regulations.
  • Optimized warehouse space utilization, organizing products in a logical and efficient manner.
  • Managed hazardous materials carefully according to established protocols, maintaining safety standards within the warehouse environment.
  • Operated lift trucks, and hand trucks to move items around warehouse.
  • Pulled, verified, and packaged items for shipment.

Co Operational Student Technician

Formula Honda & Toyota On The Park
10.2012 - 06.2014
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Stayed current on industry trends and emerging technologies, applying this knowledge to improve existing systems and provide informed recommendations for future investments.
  • Helped average of 4 -6 customers daily with issues regarding Oil Change, Brake Services, Tire mounting and Detailing.
  • Developed detailed technical documentation on common problems encountered by users, providing clear instructions for resolution steps without external assistance if needed.
  • Performed diagnostic tests on malfunctioning devices to identify root causes of issues quickly and accurately, minimizing disruption to users'' workflow.
  • Diagnosed and troubleshot hardware, software and network issues.

Referee

Ontario Soccer Association
05.2009 - 08.2012
  • Rules Advisor
  • Disciplinary
  • Communicable Skills
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Kept track of time and scores during games
  • Stayed physically fit to keep up with pace of games.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Coordinated with other referees to execute smooth and consistent games.
  • Supported fair competition by remaining impartial in decision-making processes.
  • Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
  • Explained and taught regulations and rules to players and coaches.
  • Mitigated risks of injury by enforcing safety protocols and game rules strictly.

Education

Diploma - Electrical Engineering

Centennial College
Toronto, ON
04.2020

Diploma - Ventilation, Air Conditioning

Centennial College
Toronto, ON
05.2018

High School Diploma -

Francis Libermann Catholic High School
Toronto, ON
06.2014

Skills

  • Maintenance
  • Troubleshooting
  • Electrical
  • HVAC
  • Power Tools
  • Hardware
  • Teamwork
  • Leadership
  • Customer Service
  • Technical support
  • Field operations
  • Workplace safety
  • Professional communication

Accomplishments

  • Supervised a team of 36 staff members.
  • Resolved product issues through consumer testing.
  • Documented and resolved statistical individual progress with every team member to reach ideal goals leading to company satisfaction.
  • Achieved 100% compliance by introducing new software, applications, and health and safety practices.

Certification

  • Driver's Licence
  • First Aid Level 1, 11/01/18 to 11/01/21

Awards

  • Electrical Engineering Technician, 04/01/20
  • Heating Air Conditioning Ventilation, 04/01/18

Languages

English
Native or Bilingual
Tamil
Professional Working

Interests

  • Electronics and Circuit Building
  • Enjoy participating in Activities for overall physical and mental well-being
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Youth Development Programs
  • Woodworking
  • Auto Repair/Restoration
  • I like working with my hands and fixing things
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Playing Sports

Timeline

Field Technician / Manager / Health & Safety Rep

Bell Technical Solutions
03.2022 - Current

Maintenance Technician

Cafe Go
05.2019 - 02.2022

Around Shop

BELLWYCK PACKAGING SOLUTIONS
05.2018 - 07.2018

Shipping and Receiving Operator

Nike Shipment Factory
05.2016 - 08.2016

Representative /Sales Floor Manager

Adidas Outlet
11.2015 - 09.2016

Co Operational Student Technician

Formula Honda & Toyota On The Park
10.2012 - 06.2014

Referee

Ontario Soccer Association
05.2009 - 08.2012

Diploma - Ventilation, Air Conditioning

Centennial College

Diploma - Electrical Engineering

Centennial College

High School Diploma -

Francis Libermann Catholic High School
Kevin Segamanasinghe