Nanako Yamada
Montreal,QC
Summary
Experienced helping customers, good communication and hardworking. I have 3 different kind of job experiences. In each field, I did independent study so that I was capable of performing what the employers required me to. And working in a long run because I was be able to build a good relationships with both coworkers and customers.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Receptionist
BRiX
Montreal, QC
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment. On weekend and in the night, I need work alone and control every unexpected situation. At the same time, I need to transfer important information or demands to teams by sorting them out depending on who are in charge so that we can work on them together.
- Excellent communication skills, both verbal and written. I need to be approachable and trustworthy so the tenant feel free to ask any question. Writing back the emails quickly and make sure the tenants don't feel they are not ignored.
- Passionate about learning and committed to continual improvement. In order to communicate with a tenant efficiently and improve their satisfactory, I put into a lot of effort to learn English and French.
- Cultivated interpersonal skills by building positive relationships with others. In order to remember the name, the unit and the face, I created the profile list with drawing their face and put down the information of their name, hobby or name of their pets.
- Kept reception area clean and neat to give visitors positive first impression.
Translator and Interpreter
HEAT-MX
Montreal, QC
06.2023 - 11.2024
- Translated documents from English to Japanese. The project I worked for is branch out their products to potential market. They had had no client in japan at the moment so we translate their document so they can do the presentation to Japanese.
- Fostered better understanding of complex documents by translating technical manuals reports. This company sells winter insulation material for clothes. I didn't have knowledge but I informed myself to do the good translation.
- Expanded client base through looking up the university sites located in Japan. Their strategy was having students all over the world know their products. So they hold the competition on line for students. I collected the contact list of potential university or professors in Japan.
Banker
Aichi Bank
04.2016 - 04.2023
- Assisted customers with setting up or closing accounts.
- Developed and maintained strong and friendly customer relationships, providing exceptional service and advice. Specially investment trust and insurances.
- meeting quota every time by studying the market and telling the real status of it to my client and establish trust.
Hotel Receptionist
Hotel Mystays
01.2013 - 01.2016
- Address requests and complaints made by guest.
- Completed late check-ins and directed guests to rooms.
- Learn about Kyoto's transportation system ,sightseeing place and English for customer service and satisfaction.
- Carry customer baggage to their room.
Cashier
Universal Studios
06.2012 - 12.2012
- Greeted customers with a big smile and responded promptly to customer needs.
- Built relationships with customers to entertain them because employees are also entertainment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Economy
Doshisha University
Japan Kyoto 03.2012
Skills
- Promoting Products
- Sales Proficiency
- Team Collaboration
- Customer Outreach
- Teaching Japanese
- Writing and Communications
Timeline
Receptionist
BRiX
08.2023 - Current
Translator and Interpreter
HEAT-MX
06.2023 - 11.2024
Banker
Aichi Bank
04.2016 - 04.2023
Hotel Receptionist
Hotel Mystays
01.2013 - 01.2016
Cashier
Universal Studios
06.2012 - 12.2012
Bachelor of Arts - Economy
Doshisha University
Hobbies
Learning languages
Hobbies
Learning languages
Similar Profiles
Lillian SayerLillian Sayer
Bartender at BrixBartender at Brix
Courtney ViserCourtney Viser
NA at BrixNA at Brix
Kathryn HoskinsKathryn Hoskins
Prep Line Cook at 35 BrixPrep Line Cook at 35 Brix