Prabhjot Singh
Surrey
Summary
Highly motivated and results-driven professional with over 6 years of experience in customer service, sales, and team leadership across retail and service industries. Adept at managing operations, driving sales, and fostering positive customer relationships. Seeking to leverage expertise in team supervision, sales strategies, and customer service to contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
Kiosk Manager
Visions Electronics
11.2024 - Current
- Provided in-depth product demonstrations and educated customers on vehicle features and financing options
- Improved sales performance through effective merchandise display and promotional strategies.
- Developed strong customer relationships, driving repeat business and customer loyalty
- Collaborated with the team to create and implement effective promotional strategies
- Provided useful product guidance to assist customers with buying decisions.
Supervisor
Shoppers Drug Mart with Canada Post
07.2024 - 10.2024
- Oversee daily operations of the retail store and Canada Post outlet, ensuring seamless service for both pharmacy and postal customers
- Handle customer inquiries, resolve complaints, and maintain a positive shopping experience
- Manage inventory levels, oversee stock replenishment, and ensure product availability
- Ensure compliance with safety and operational standards, maintaining a clean and safe environment for staff and customers
- Coordinate with Canada Post to handle mail processing, shipping, and related services
- Promote in-store promotions, loyalty programs, and seasonal offers to increase sales
Cashier
Needs Convenience
08.2022 - 02.2024
- Monitored inventory and managed stock levels to minimize waste and ensure product availability
- Ensured compliance with health and safety regulations, maintaining safe operations for customers and staff
- Promoted additional services such as car washes and loyalty programs, increasing sales
- Handled customer complaints, provided solutions, and maintained a high level of customer satisfaction
Customer Service Representative
Fido
08.2023 - 10.2023
- Assisted customers with mobile plan inquiries, billing issues, and service troubleshooting
- Managed high call volumes, providing timely and accurate solutions while maintaining high customer satisfaction
- Promoted Fido products and services, driving sales through upselling and cross-selling techniques
- Processed account changes, plan upgrades, and new activations
- Collaborated with team members to resolve complex customer service issues and improve service quality
Certified Senior Sales Associate
7-Eleven Convenience Store
11.2020 - 11.2021
- Delivered outstanding customer service in a fast-paced environment, maintaining high levels of satisfaction
- Managed inventory and replenished stock to ensure product availability
- Trained and supervised new employees, ensuring adherence to store policies and procedures
- Processed transactions efficiently and accurately, ensuring a smooth customer experience
- Promoted in-store offers and programs to increase sales and customer engagement
Education
Diploma - General Studies
Kwantlen Polytechnic University (KPU)
Surrey, BC01.2022
Skills
- Customer Engagement
- Problem-Solving
- Personalized Service
- Team Management
- Training
- Performance Evaluation
- Tracking Stock Levels
- Replenishing Inventory
- Maintaining Availability
- Managing Cash Registers
- Reconciling Daily Transactions
- Verbal Communication
- Written Communication
- Interacting Effectively
- Promoting Products
- Promoting Services
- Promoting Loyalty Programs
- Increasing Sales
- Resolving Customer Issues
- Ensuring Satisfaction
- Organizational Skills
- Prioritizing Tasks
- Meeting Deadlines
- Microsoft Office Suite
- POS Systems
- Mobile Troubleshooting
- Adaptability
- Multitasking
Languages
English
Punjabi
Hindi
Timeline
Kiosk Manager
Visions Electronics
11.2024 - Current
Supervisor
Shoppers Drug Mart with Canada Post
07.2024 - 10.2024
Customer Service Representative
Fido
08.2023 - 10.2023
Cashier
Needs Convenience
08.2022 - 02.2024
Certified Senior Sales Associate
7-Eleven Convenience Store
11.2020 - 11.2021
Diploma - General Studies
Kwantlen Polytechnic University (KPU)
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