Naeem Karim Premji
Toronto,ON
Summary
- Self-motivated individual seeking a position that will allow me to explore career options in an organization where my potentials will be extensively discovered and appreciated while working dedicatedly.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills - Self-motivated individual seeking a position that will allow me to explore career options in an organization where my potentials will be extensively discovered and appreciated while working dedicatedly.
- Excellent people skills; with the ability to build strong relationships and connect with people from different backgrounds.
- Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
Overview
7
7
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency (CRA)
01.2022 - 05.2024
- Managed high volumes of inbound calls (25 -50 a day), consistently meeting performance targets while maintaining quality service standards.
- Received recognition from supervisors for consistent dedication to excellence in customer service and adherence to departmental performance standards.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
- Educated taxpayers on available payment options and helped them establish suitable payment plans based on their financial situations.
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
- Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
Car Care Representative
Jaguar Land Rover Metro West
09.2021 - 12.2021
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards (up to 50 cars a day)
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
Warehouse Associate
Amazon Fulfilment Centres
07.2021 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Manager
Asha's Catering
06.2020 - 09.2020
- Supervised day-to-day production and distribution operations
- Provided prompt, courteous and efficient service that exceed client expectations
- Managed business finances.
Councillor - Tenure and Promotions
York University
10.2017 - 03.2020
- Responsible for making recommendations on Faculty and University policy concerning tenure and promotion, and reviewing and reporting to the Council on tenure and promotion activities at least three times per year.
Shipping Coordinator
Soroc Technology
04.2019 - 07.2019
- Ensured a high quality of customer service throughout the shipping processes for several large business clients such as TD Bank, Canadian Tire, CIBC, TELUS, ROGERS, FGL and Mark's Warehouse and efficiently processed time-sensitive purchase orders with a high degree of accuracy, managed delivery schedules to meet customer needs and provided additional required support for logistics operations
- Responded to client-initiated contact, assisting them with a full range of logistics services including requests for changes in service and specialty services
Executive Member - Student Leaders of Accounting and Financial services (SLAFS)
Seneca College
02.2017 - 08.2017
- Participate in information sessions held at Seneca College, hosted by various accounting designations, for instance CPA
- Participate in orientations to educate students about the SLAFS and to give them insights about various programs.
Education
Bachelor of Arts - Business and Society
York University
Toronto, ON06.2021
Advanced Diploma - Accounting and Finance
Seneca College
Toronto, ON08.2017
CAMBRIDGE IGCSE LEVELS -
Academic International Schools
DSM, Tanzania01.2016
Skills
- Excellent communication and interpersonal skills
- Tax knowledge
- Problem-Solving and Critical Thinking
- Time Management and Stress Tolerance
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Kacchi
Native or Bilingual
Hindi
Professional Working
Timeline
Taxpayer Services Agent
Canada Revenue Agency (CRA)
01.2022 - 05.2024
Car Care Representative
Jaguar Land Rover Metro West
09.2021 - 12.2021
Warehouse Associate
Amazon Fulfilment Centres
07.2021 - 09.2021
Manager
Asha's Catering
06.2020 - 09.2020
Shipping Coordinator
Soroc Technology
04.2019 - 07.2019
Councillor - Tenure and Promotions
York University
10.2017 - 03.2020
Executive Member - Student Leaders of Accounting and Financial services (SLAFS)
Seneca College
02.2017 - 08.2017
Bachelor of Arts - Business and Society
York University
Advanced Diploma - Accounting and Finance
Seneca College
CAMBRIDGE IGCSE LEVELS -
Academic International Schools
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