Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Syer

Paris,CA

Summary

Dynamic professional with a proven track record at Hamilton Health Sciences, blending critical thinking and customer service excellence. Mastered multitasking across diverse roles, significantly enhancing patient care and data management. Showcased in creating impactful databases and compassionate patient interactions, embodying a detail-oriented and positive attitude.

Overview

27
27
years of professional experience

Work History

Genetic Assistant

Hamilton Health Sciences
11.2023 - Current
  • Answering phone calls from patients, family members, internal/external physicians
  • Assist the Genetic Counsellors with chart preparation and obtaining outside records from other health facilities
  • Input patient’s family histories into the Progeny database for the genetic counsellors to determine patient’s eligibility into the Ontario Breast Screening High Risk Program
  • Complete daily office tasks

Florist/Supervisor

Josie Syer's Plants & Flowers
06.1997 - Current
  • Assist on occasion with our family business.
  • Prepared potted plants and bouquets based on customer requirements.
  • Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
  • Handle cash transactions without a cash register.
  • Able to manage the business without the owner being present.

Data Analyst

Hamilton Health Sciences
04.2016 - 11.2023
  • Entered clinical and patient information into an Access Database for statistical and ongoing patient care.
  • Provided data for Radiologists to assist with their ongoing studies.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created a new database in Progeny where patient data is inputted for retrieving wait times and assessment volumes for clinic management.
  • Enter patient data into Mosaiq for the Smoking Cessation Program which is collected and reviewed by Cancer Care Ontario on a monthly basis.

Booking Clerk

Hamilton Health Sciences
03.2014 - 04.2016
  • Booked patients in for procedures for Diagnostic Imaging including Interventional, Ultrasound (multiple sites), and Mammography/OBSP.
  • Answered phone calls from patients, doctors, and staff for multiple modalities in Diagnostic Imaging at the Central Booking office.
  • Able to adjust to change within the specific modality assigned.
  • Demonstrated ability to work in a fast paced environment.
  • Transitioned with Mammography and assisted the clinical manager with numerous tasks during the start up phase of the new department.
  • Ability to multitask in a fast paced environment while supporting Radiologists, Technologists, and Clinic Manager with their questions and concerns.
  • Assisting the manager with scheduler template changes, booking principles and procedures while establishing booking clerk roles.
  • Booking patients in for procedures including Mammography/OBSP, breast ultrasounds, surgical consultations, and genetics consultations.
  • Recalling patients with abnormal findings and understanding the importance of compassion and discretion during this stressful time.
  • Maintaining and entering data into the Breast Assessment Centre access database for funding and reporting while ensuring the data is being collected , entered, and handled properly.


Education

College Diploma - Medical Office Administrator

Mohawk College
Hamilton, Canada
06.2011

Skills

  • Customer Service
  • Team building
  • Critical thinking
  • Dependable
  • Detail-oriented
  • Good listening skills
  • Planning and Coordination
  • Excellent work ethic
  • Multitasking abilities
  • Time Management
  • Friendly, Positive Attitude

Timeline

Genetic Assistant

Hamilton Health Sciences
11.2023 - Current

Data Analyst

Hamilton Health Sciences
04.2016 - 11.2023

Booking Clerk

Hamilton Health Sciences
03.2014 - 04.2016

Florist/Supervisor

Josie Syer's Plants & Flowers
06.1997 - Current

College Diploma - Medical Office Administrator

Mohawk College

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Nadia Syer