Myra Cruz
Odlin Road Richmond,BC
Summary
Compassionate healthcare professional with a proven 5 year experience in Providence Health, excellent patient care and booking clerk duties. Excels in organization and fostering positive relationships, significantly enhancing patient experiences. Committed to delivering exceptional patient care .
Overview
15
15
years of professional experience
Work History
Booking Clerk
Providence Health Saint Pauls Hospital
05.2018 - Current
- Registered patients and scheduled appointments
- Assisted with referrals and calls patients accordingly to book their appointment
- Maintained patient confidentiality
- Booked appointments for outpatients via phone and in person.
- Booked Inpatients from the ward
- Led patients to exam rooms, answered general questions and prepared patients for Sonographers by explaining the process.
- Submitted patient's reports to clinics and physician
- Called 65 patients for reminder calls in a daily basis or email patients regarding their appointment
- Follow up with Dr's request
- Answer and return voicemail as soon as possible
- Cleaned, maintained organized paper requisitions
- Consulted with technicians/ physician regarding patient' concerns and special request
MOA
Pollock Clinic
01.2013 - 01.2014
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates
- Interviewed and engaged patients to obtain medical history,
- Organized charts, documents and supplies to maintain team productivity.
Dietary Aide/ Cook
Blenheim Lodge
01.2010 - 01.2013
- Cooked meals and prepared nutritious meals for elderly patients with various medical conditions and dietary restrictions. in accordance with Food safe.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Kept all kitchen areas clean, tidy and free of hazards.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Education
Certificate - Medical Office Assistant
Cambridge College
Vancouver BC 12.2011
Professional Cookery - Culinary
NSIA
Auckland New Zealand01.2007
Bachelor of Science - Business Management
College of The Holy Spirit
Manila Philippines 03.2003
Skills
- Friendly, positive attitude
- Active listener
- Team player
- Reliable and trustworthy
- Able to multi task
- Resilient
- Provides excellent Patient care and confidentiality
- Proficient in Cerner
Timeline
Booking Clerk
Providence Health Saint Pauls Hospital
05.2018 - Current
MOA
Pollock Clinic
01.2013 - 01.2014
Dietary Aide/ Cook
Blenheim Lodge
01.2010 - 01.2013
Certificate - Medical Office Assistant
Cambridge College
Professional Cookery - Culinary
NSIA
Bachelor of Science - Business Management
College of The Holy Spirit
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