Michelle Nielsen

Hospital registration and patient appointment booking clerk

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Streamlined booking processes for improved accuracy and reduced errors in reservation management.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.

• Medical secretary in a busy surgeons office scheduling all appointments, organizing surgery schedules and dealing with all follow up to do with patients.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls patients.
• Maintained electronic filing systems and categorized documents.

• Childcare provider in my own residence.

• Responsible for handling all account receivables for a busy photo agency.