Megan Vance
North Vancouver,BC
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Booking Clerk
Vancouver Coastal Health
North Vancouver, British Columbia
09.2022 - Current
- Managed medical records using an electronic health record system.
- Compiled and coded patient information or data in appropriate computer system.
- Registered patients and scheduled appointments.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients and visitors in a professional and friendly manner.
- Provided assistance to staff members in order to ensure smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Operations Team Lead/MOA
Dermatology Clinic
Burnaby, BC
08.2021 - 05.2022
- Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
- Trained, mentored and motivated employees to maximize team productivity.
- Trained new hires on operational processes and provided ongoing training for existing employees when needed.
- Maintained positive working relationship with fellow staff and management.
- Investigated complaints received from customers regarding poor service quality or delays.
Medical Office Assistant
Dermatology Clinic
Burnaby, BC
05.2021 - 05.2022
- Managed medical records using an electronic health record system.
- Registered patients and scheduled appointments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Verified insurance coverage for each patient visit.
- Identified needs of customers promptly and efficiently.
Veterinary Assistant
Animal Hospital
Vancouver, BC
01.2017 - 05.2021
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Administered immunizations and treatments following veterinarian instructions.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
Support Worker
Private Childcare Contracts
01.2016 - 01.2019
- Worked part time with 2 different families with children/adults with ASD/Autism/Down syndrome and other special needs.
- Acted as role model for clients by exhibiting positive behaviors.
- Supported clients' social, physical and emotional needs to help integrate into local community.
Barista/Cashier
Starbucks
01.2013 - 01.2016
Education
General Arts -
Capilano University
06.2015
International Baccalaureate in Middle Years Programme -
Carson Graham Secondary School
06.2014
High School Diploma -
Carson Graham Secondary
North Vancouver, BC2014
Skills
- Outgoing, friendly & good-humoured personality
- Medical Receptionist
- Medical Records
- Management
- Detail Oriented
- Staff Training
- Critical Thinking
- Customer Service
- Attention to Detail
- Appointment Scheduling
- EMR Software
- Medical Records Maintenance
Certification
- The International Baccalaureate Middle Years Programme, 09/01/10, 06/01/12
- WHMIS, 01/01/13, 01/01/13
Personal Information
Relocation: Anywhere
Languages
Spanish
Limited
Accomplishments
I have done humanitarian work in Mexico and the Dominican Republic. This includes working with the community, teaching English, building houses, and repairing clinics.
Timeline
Booking Clerk
Vancouver Coastal Health
09.2022 - Current
Operations Team Lead/MOA
Dermatology Clinic
08.2021 - 05.2022
Medical Office Assistant
Dermatology Clinic
05.2021 - 05.2022
Veterinary Assistant
Animal Hospital
01.2017 - 05.2021
Support Worker
Private Childcare Contracts
01.2016 - 01.2019
Barista/Cashier
Starbucks
01.2013 - 01.2016
General Arts -
Capilano University
International Baccalaureate in Middle Years Programme -
Carson Graham Secondary School
High School Diploma -
Carson Graham Secondary
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