Mycka Lambino
Calgary,Alberta
Summary
I am a full-time student looking for a work opportunity that will allow me to contribute my thoughts and experiences from past jobs. I am a meticulous, self-driven individual who pays close attention to the little things. I can adjust and pick up new ideas and lessons quickly, even while under time constraints. I have a great interpersonal and customer service ability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GUEST EXPERIENCE LEADER
McDonald's Canada
Calgary, AB
07.2023 - Current
- Ensured guests had an enjoyable experience by providing exceptional customer service.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Maintained the cleanliness of the facility and ensured safety regulations were followed at all times.
STORE MANAGER
Mykels Food Marketing
02.2015 - 12.2022
- Developed marketing strategies to increase guest visits, repeat business, and overall satisfaction ratings.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
TRADE MARKETING SPECIALIST
CDO Foodsphere
05.2016 - 01.2019
- Created promotional materials such as sales kits, brochures, point of sale displays and other collateral.
- Negotiated deals with vendors and suppliers for cost-effective delivery of trade marketing activities.
- Organized tradeshows and events to promote products and services.
- Planned sampling initiatives at strategic locations which resulted in increased brand visibility among consumers.
- Collaborated with creative agencies on the design of promotional materials such as leaflets, posters, banners.
- Managed budgets for trade marketing activities and monitored spending against allocated budget.
ADMINISTRATIVE ASSISTANT
CDO Foodsphere
01.2013 - 05.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
Education
Diploma in Administrative Information Management -
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Calgary, AB06-2025
Bachelor of Science - Hotel And Resort Management
ST. SCHOLASTICA'S COLLEGE
Manila, Philippines03-2009
Skills
- Organizational Skills
- Project Management
- Timeline Planning and Management
- Customer Relations
- Product Launches
- Event Logistics
Languages
- Filipino
- English
Certification
- Microsoft Office Expert 2019
Accomplishments
- Employee of the Month (McDonald's Mount Royal)
References
References available upon request.
Timeline
GUEST EXPERIENCE LEADER
McDonald's Canada
07.2023 - Current
TRADE MARKETING SPECIALIST
CDO Foodsphere
05.2016 - 01.2019
STORE MANAGER
Mykels Food Marketing
02.2015 - 12.2022
ADMINISTRATIVE ASSISTANT
CDO Foodsphere
01.2013 - 05.2016
Diploma in Administrative Information Management -
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Bachelor of Science - Hotel And Resort Management
ST. SCHOLASTICA'S COLLEGE
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