Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Curtis Sheppard

Wasaga Beach,Ontario

Summary

Highly energetic and enthusiastic worker with plenty of experience dealing with customers. Very open to adapting to new surroundings and being able to keep a steady pace in any field I have worked in. Very good in a team surrounding and with customers.

Overview

9
9
years of professional experience

Work History

Guest Experience Leader

Property Valet
05.2022 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with guests, to make sure the company would be able to take care of any future needs of the units.
  • Greeted guests upon arrival and offered assistance.
  • Maintained consistent positive customer feedback.
  • Handled customer complaints to satisfy and retain guests.

Server

Swiss Chalet
06.2015 - 05.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Associate

GameStop
09.2017 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Queen's University
Kingston, ON

Skills

  • Guest Services
  • Reservations Management
  • Team Supervision
  • Guest Experiences
  • Attention to detail
  • Positive attitude
  • Sales expertise
  • Guest relations management
  • Customer service orientation
  • Active listening
  • Organizational skills
  • Guest Communication

Languages

English
Professional Working

Timeline

Guest Experience Leader

Property Valet
05.2022 - Current

Sales Associate

GameStop
09.2017 - 05.2018

Server

Swiss Chalet
06.2015 - 05.2019

High School Diploma -

Queen's University

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Curtis Sheppard