Axanna Helkenn

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Greeted customers entering store and responded promptly to customer needs.
• Addressed customer needs and made product recommendations to increase sales.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Mentored new hires, resulting in stronger staff development and increased productivity.

NOTE: I worked for my grandmother, her phone number is (907) 255-2020!

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Completed all tasks in compliance with company policies and procedures.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Completed data entry and filing to keep records updated for easy retrieval.
• Tracked important information in Word/Google spreadsheets and ran reports or generated graphs using data.
• Resolved customer problems and complaints.
• Collected card/cash payments, processed transactions and updated relevant records.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.