Mustafa Abdulrazaq
Burlington,ON
Summary
High-energy [Grocery Department Manager] with vast knowledge in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. Positive and well-trained professional with interests in visual merchandising and grocery store activity coordination. Driven Grocery Manager promoting exemplary talents in inventory oversight and recruiting and hiring very talented individuals. Successful devising weekly specials that draw business. Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocery Department Manager
Natures Emporium
06.2023 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- attained vast knowledge in using LOC Store Management system and NetSuite Purchasing and Invoicing system.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Defined clear targets and objectives and communicated to other team members.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
Dairy Frozen Supervisor
Natures Emporium
12.2016 - 06.2023
- Maintained compliance with company policies, objectives, and communication goals.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- attained vast knowledge in using LOC Store Management system and NetSuite Purchasing and Invoicing system.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Pre-Health Sciences
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2019
High School Diploma -
Burlington Central High School
Burlington, ON06.2017
Skills
Product Merchandising
Project Planning
Expense Tracking
Scheduling and Coordinating
Employee Scheduling
Customer Service
Training and Development
Complaint Handling
Computer Skills
Supply level management
Performance reviewing
Training and mentoring
Task Delegation
Hiring and Training
Visual Merchandising
Dependable and Responsible
Calm Under Pressure
Time Management
Critical Thinking
First Aid/CPR
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
CPR & First AID Certified
Food Handler Certified
Timeline
Grocery Department Manager
Natures Emporium
06.2023 - Current
Dairy Frozen Supervisor
Natures Emporium
12.2016 - 06.2023
Diploma - Pre-Health Sciences
Mohawk College of Applied Arts And Technology
High School Diploma -
Burlington Central High School
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