Ernestina Munoz
Hacienda Heights
Summary
Dynamic Grocery Department Manager at Vons Grocery with expertise in inventory management and team leadership. Achieved significant reductions in waste through effective vendor negotiation and cross-department collaboration. Renowned for delivering exceptional customer service and resolving complex issues, driving enhanced customer satisfaction and operational efficiency.
Overview
34
34
years of professional experience
Work History
Grocery Department Manager
Vons Grocery
Lakewood
03.1991 - Current
- Managed daily operations of grocery department to ensure efficient workflow.
- Supervised team members, providing training and support for optimal performance.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Resolved customer inquiries and complaints with effective communication techniques.
- Collaborated with vendors to negotiate pricing and ensure timely deliveries.
- Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.
- Collaborated with other departments to coordinate special events or promotions within the store.
- Implemented strategies for reducing shrinkage by monitoring employee activities closely.
- Ensured timely resolution of customer inquiries or complaints regarding product availability, pricing and quality.
- Established vendor relationships with local suppliers to ensure a steady supply of fresh produce.
- Created promotional displays and ensured proper signage throughout the grocery department.
- Assisted customers in selecting appropriate items based on their needs or preferences.
- Maintained cleanliness throughout the grocery section by ensuring shelves were well stocked and organized properly.
- Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
- Created weekly schedules that optimized staff productivity while minimizing labor costs.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06-1998
Skills
- Inventory management
- Merchandising strategies
- Vendor negotiation
- Supply chain coordination
- Customer relationship management
- Staff scheduling
- Cross-department collaboration
- Team leadership
- Store layout
- Shelf stocking
- Project management
- Employee scheduling
- Product display oversight
- Scheduling coordination
- Promotion planning
- Customer service and assistance
- Complaint handling
- Employee management
- Product merchandising
- Supply level management
- Store maintenance
- Safety monitoring
- Task delegation
- Customer service management
- Ordering of products
- Visual merchandising
- Coordination of inventory
- Workflow planning
- Inventory merchandising
- Store opening
- Negotiation and conflict resolution
- Excellent communication
- Staff management
- Work Planning and Prioritization
- Operations management
- Vendor management
- Team collaboration
- Complex Problem-solving
- Schedule oversight
- Team development
- Problem-solving aptitude
- Professional and courteous
- Time management
- Active listening
- Problem resolution
References
References available upon request.
Timeline
Grocery Department Manager
Vons Grocery
03.1991 - Current
High School Diploma -
Vacaville High School
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