Muskan Sahotra
Brampton,ON
Summary
Experienced Employee bringing top notch skills in oral and written communication, active listening and analytical problem solving skills . Enhance customer experiences by employing service ‑ oriented behaviors, understanding customer needs and providing solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cash Supervisor
Shoppers Drug Mart
02.2022 - 03.2023
- Applied strong leadership talents and problem solving skills
and to maintain team efficiency . - Handling costumer complaints, resolves the issues and adjust policies and organise work flow.
- Cover the breaks , merchandise the isle accordingly, work on returns carts .
- Follow the proper procedure of Return , refund and damages.
- Carried out day to day duties and close the store properly .
- Evaluated employee performance and trained them properly .
- Count the tills according to the store timings and carried out
paper work .
Security Concierge / Front Desk Operator
Iguard360 Security
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two‑way radios, mobile phones and other technological devices.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Education
Diploma - Computer System Technician
Loyalist College of Applied Arts And Technology
Toronto, ON12-2022
Skills
- Customer service
- CCTV operation
- Cash handling expertise
- Emergency response coordination
- Patrol procedures
- Communication skills
- Writing Skills
- Issues and complaints resolution
- Time management
- Fire safety
- Reception duties
- CPR certified
- Reports and documents managing
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- AODA certification
- Trucking dispatch and load brokerage specialist certification
- Diploma in computer system technician certification
Software
Avaal
Ms word
Excel
Powerpoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Received a job promotion within 6 months of hire date due to outstanding performance.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteInterests
Joining professional organizations
Community service
Timeline
Security Concierge / Front Desk Operator
Iguard360 Security
03.2023 - Current
Cash Supervisor
Shoppers Drug Mart
02.2022 - 03.2023
Diploma - Computer System Technician
Loyalist College of Applied Arts And Technology
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