Mukul Khullar
Dartmouth
Summary
Professional with strong background in logistics and warehousing as I have done post graduation in Global Business Management adds value in achieving long term targets of company. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SHIPPER AND RECIEVER
ARMOUR TRANSPORTATION SYSTEMS
09.2023 - Current
- Follow all terminal and corporate safety procedure.
- Strong attention and look over all the data and details.
- Coordinate inbound and outbound shipments, ensuring timely and accurate deliveries.
- Provide training and supervising courier team with all the workings.
- Cross docking and organizing all the freight and material.
- Inspect and verify incoming and outgoing shipments for accuracy, quality, and compliance with company standards.
- Maintain inventory control, updating records and tracking products.
- Communicate with drivers, suppliers, and team members to resolve any issues related to shipments.
- Follow terminal procedure for cubing and reweigh
- Safely use proper equipment for freight handling i.e., forklift, fork extensions, carpet pole, barrel cart, 2-wheel dolly, and cylinders
TEAM LEAD (SHIPPING DEPARTMENT)
CMP WAREHOUSE
12.2021 - 07.2023
- Organizing all the activities in shipping and receiving department
- Manifest all the bill and trailers to respective trailers
- Operating a forklift to move materials and products within the warehouse
- Provide training to new employees and lead them with loading and unloading freight
- Overseeing all the dangerous good available in trailers
- Checking inventory and verifying quantities and quality of materials being moved
- Ensuring that all safety procedures are always followed, including wearing protective gear and using caution when handling heavy or fragile items
- Maintaining and cleaning the forklift and work area to ensure a safe and efficient environment
- Communicating with other team members and supervisors to ensure that tasks are completed efficiently and accurately with mails or manually
Customer Service Representative
RK WAREHOUSE
01.2019 - 07.2021
- Provide exceptional service to customers through phone, email, and in-person interactions, addressing inquiries, complaints, and product-related issues.
- Process orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction.
- Collaborate with warehouse and logistics teams to track inventory, monitor shipments, and resolve discrepancies.
- Assist in maintaining accurate records of customer interactions, transactions, and feedback in the database.
- Work with the sales team to improve customer experience and retention, identifying opportunities for service enhancements.
- Worked closely with customer service to resolve order discrepancies, track shipments, and update customers on delivery status.
- Assisted in preparing orders for shipment and ensuring products were accurately packaged and labeled.
Education
Post Graduation - GLOBAL BUSINESS MANAGEMENT
SAULT COLLEGE
BRAMPTON, ONTARIODEGREE - BACHELOR OF COMMERCE
Panjab University
LUDHIANA,PUNJABSkills
- TMW (Truck mate)
- Microsoft office
- Inventory Management
- Decision-making
- Active listening
- Stress tolerance
- Customer relationship management
- Database maintenance
- Multi-linguistic
- Safety monitoring
- Conflict Resolution
- Warehouse operations
Certification
- Dispatch course
- Forklift operator certified.
- Certificate of dangerous goods.
- G Driver's License
- First Aid Certification
- CPR/AED Certification
- Security/Fire Safety certified by Private Security and Investigation Security in Canada.
- Workplace Hazardous Materials Information System (WHMIS).
Timeline
SHIPPER AND RECIEVER
ARMOUR TRANSPORTATION SYSTEMS
09.2023 - Current
TEAM LEAD (SHIPPING DEPARTMENT)
CMP WAREHOUSE
12.2021 - 07.2023
Customer Service Representative
RK WAREHOUSE
01.2019 - 07.2021
- Dispatch course
- Forklift operator certified.
- Certificate of dangerous goods.
- G Driver's License
- First Aid Certification
- CPR/AED Certification
- Security/Fire Safety certified by Private Security and Investigation Security in Canada.
- Workplace Hazardous Materials Information System (WHMIS).
Post Graduation - GLOBAL BUSINESS MANAGEMENT
SAULT COLLEGE
DEGREE - BACHELOR OF COMMERCE
Panjab University
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