Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manu Gupta

Manu Gupta

Mississauga,ON

Summary

Dedicated and detail-oriented Transport Dispatcher with 2 years of experience in coordinating and optimizing
transportation operations. Proven track record of ensuring on-time deliveries, reducing costs, and enhancing overall
efficiency. Seeking a challenging role to contribute my skills in dispatching, route planning, coordination, and customer
service.

Overview

7
7
years of professional experience

Work History

Dispatcher

Armour Transportation Systems
Moncton, NB
06.2023 - 12.2023
  •  Efficiently coordinate and dispatch a fleet of 25 vehicles for regional and long-haul routes (Maritime to Ontario
    via Quebec), ensuring timely deliveries and customer satisfaction.
  • Utilize TMS (Transportation Management System) and GPS tracking tools to monitor and optimize routes,
    resulting in a 20% reduction in fuel costs.
  • Collaborate with drivers, warehouse staff, and other stakeholders to address and resolve issues, contributing to a 10% improvement in overall communication efficiency.
  • Implement strategic load planning strategies, resulting in a 15% increase in load capacity utilization (LTL and TL).
  • Monitor driver hours of service (HOS), ensuring compliance with DOT regulations (TDG requirements and weight
    restrictions) and thus reducing violations.
  • Provide timely and accurate updates to customers regarding shipment statuses, delays, and changes in delivery schedules.
  • Managing customer portals, load buying and selling using load link.
  • Maintain accurate and organized documentation, including manifests, bills of lading, and delivery confirmations.

Dispatch Coordinator

ExxonMobil
Moncton, NB
01.2023 - 05.2023
  • Developed comprehensive plans for resource allocation and project management for Sarina LPG refinery, ON,
    Downsview, ON and Sudbury, ON terminals.
  • Handled chemical products(Diesel, LSD, Gas etc.) movement through CP (Canadian Pacific) and CN(Canadian
    National) rail partners.
  • Collaborated with the sales team to determine the timeline, deliverables etc.
  • Scheduled supply of materials, meeting production schedules and minimum safety stock levels.
  • Coordinated meetings between teams, and departments to discuss project updates and status.
  • Generated regular and ad hoc reports to assist with the measurement of key performance indicators.

Dispatch Operations Associate

Walmart Logistics
Mississauga, ON
10.2021 - 08.2022
  • Load Planning and Trailer planning: Assigning routes to Walmart load that guarantees on-time performance,
    increased efficiency, and reduced cost to the business.
  • Fleet optimization: Daily fleet requirement forecasting for different-size trailers as per load planning.
  • Offered end-to-end support for Warehouse Management System (WMS) technical issues, from reporting to
    recommending solutions, including providing input to the product team.
  • Expertise in troubleshooting freight coordination problems and responding to client concerns and issues.
  • Overall supply chain operations management using technologies like TMS, EDI, ERP, GLS, Virtual Dispatch tool,
    Fourkites, and WMS (Warehouse Management System) software.
  • Ad hoc reporting such as Daily Operations Report, Trailer requirement, Yard Check, Daily Warehouse Inventory
    Report, Backhaul report etc

Business Analyst, Import & Export

Mitsui & Co.
India
03.2019 - 07.2021
  • Expertise in freight forwarding, customs clearance/documentation, 3PLs (3rd party logistics), third-party warehouse service providers
  • Business risk management by Identifying and quantifying critical cost levers (Cost sheet, hedging, forward contracts, Incoterms, and risk management plans) and identifying alternative approaches
  • Formulation of cost sheet, memorandum of understanding (MOU), master sales agreement (MSA), master purchase agreement (MPA), credit line, contract route, Inco-terms & agreement, trade & payment terms etc. Based on business model/company policies
  • Established Tool & Die steel indent import business ex-GMTC, Taiwan
  • Boost in product sales volume of GMTC, increase in revenue for Mitsui India by 20%
  • Performed cost-benefit analysis of proposed changes to business processes.
  • Spearheaded e-commerce start-up business (Steel products) in India
  • Collaborated with top-notch logistics and stockyard companies for material transportation and warehousing.

Business Analyst - Technical Sales & Marketing

Jindal Steel & Power Limited
India
07.2016 - 03.2019
  • Business Analysis - Deep dive analysis into the business functioning of the organization and supporting the regional PAN India technical sales team Reporting directly to the national president/business head for the same
  • Customer complaints handling (Commercial and technical) and resolution
  • Supporting Product Application Group operations in driving business improvement
  • Proactive administrative support to the Chairman, President, Vice President and members of the executive team of Jindal Steel & Power Limited and international company officials (UAE, Middle eastern clients). Activities mainly focused on product development as per client needs
  • Preparation and/or proof of communications, presentations, and documents.

Education

Post-Baccaleurate - Supply Chain Management

Cape Breton University, Sydney, NS
04.2023

Bachelor of Engineering - Mechanical Engineering

Chandigarh University, India
05.2016

Diploma - Mechanical Engineering

Chandigarh Polytechnic College, India
05.2013

Skills

  • Dispatcher
  • SAP
  • Warehouse Operations
  • Transport Management System [TMS]
  • OD&D Matrix, OTIF Matrix, Fill Rate
  • ERP(Enterprise Resource Planning)
  • EDI (Electronic Data Interchange)
  • Microsoft Office Suite (Excel, Access, Word, PowerPoint)
  • Scheduler(Shipping and receiving appointments)
  • Root cause analysis
  • Excellent communicator
  • Detail oriented
  • Problem-solver
  • Leadership skills
  • Team player
  • Training and mentoring
  • Inventory Management
  • Shipping and Receiving
  • Warehousing Support

Certification

Warehouse Operations Management - LinkedIn Learning

Timeline

Dispatcher - Armour Transportation Systems
06.2023 - 12.2023
Dispatch Coordinator - ExxonMobil
01.2023 - 05.2023
Dispatch Operations Associate - Walmart Logistics
10.2021 - 08.2022
Business Analyst, Import & Export - Mitsui & Co.
03.2019 - 07.2021
Business Analyst - Technical Sales & Marketing - Jindal Steel & Power Limited
07.2016 - 03.2019
Cape Breton University - Post-Baccaleurate, Supply Chain Management
Chandigarh University - Bachelor of Engineering, Mechanical Engineering
Chandigarh Polytechnic College - Diploma, Mechanical Engineering

Warehouse Operations Management - LinkedIn Learning

Manu Gupta