Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Oliver

Dartmouth

Summary

Compassionate social service professional with a strong background in case management and harm reduction practices. Proven ability to collaborate with teams and adapt to changing environments. Skilled in active listening, resource coordination, and crisis intervention. Reliable and adaptable, with commitment to achieving positive outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Case Manager

Herring Cove Apartments, Shelter Nova Scotia
10.2021 - Current
  • Provide crisis intervention, facilitate mental health and substance use referrals, and offer housing stabilization support to individuals with complex needs experiencing homelessness.
  • Assist with the implementation of the Managed Alcohol Program, responsible for assessing and adjusting the program on a continuous basis.
  • Collaborate with individuals and their support networks to develop and implement person-centered plans of care, emphasizing quality of life, emotional well-being, and adherence to low-barrier service models.

Team Member

Tim Hortons
07.2018 - 02.2021
  • Worked as part of a team to ensure that all tasks needed for the day were done correctly and in an efficient manner.
  • Assisted in training new team members on operational procedures and customer service standards.
  • Worked in a collaborative fast paced environment.

Assistant Counselor

Building Futures Employment Society
07.2020 - 08.2020
  • Responsible for contributing to the creation and implementation of a reopening plan for the organization following a pandemic.
  • Worked with clients to help them adjust to returning to work with the new pandemic protocols with consideration for their intellectual disabilities.

Client Support Worker

The Rebuilding, Shelter Nova Scotia
05.2019 - 08.2019
  • Assisted tenants with adjusting to living independently and life skill implementation.
  • Ensured that tenants were aware of what resources and supports were available to them in the community.
  • Developed strong interpersonal relationships with tenants through consistent follow-ups on outstanding issues or concerns.

Basic Seamanship Instructor

HMCS Acadia
06.2016 - 08.2016
  • Responsible for the care of approximately 30 adolescents over the course of 6 weeks.
  • Collaborated with fellow instructors to refine course materials and align learning objectives.

Education

Bachelor of Arts - Psychology And Criminology

Saint Mary's University
Halifax, NS
05.2022

Skills

  • Time Management: Able to effectively organize tasks and responsibilities in an efficient manner and meet deadlines
  • Teamwork: Able to work collaboratively in teams of varying sizes as well as multi-disciplinary teams and community stakeholders
  • Communication: Effective communicator with strong interpersonal skills with training in active listening and trauma informed care
  • Adaptability: Thrives in fast paced and fluid environments Flexible and able to adapt to the varying needs of the clients
  • Case Management: Experience managing caseloads of 12 to 30 individuals, of diverse backgrounds and ages; including personal, legal, and medical needs
  • Case Documentation: Excellent written and oral skills Extensive experience in report writing and case notes

Certification

Standard First Aid CPR/AED Level C

Mental Health First Aid

WHIMIS

ASIST

Building Blocks of Service Excellence

Timeline

Case Manager

Herring Cove Apartments, Shelter Nova Scotia
10.2021 - Current

Assistant Counselor

Building Futures Employment Society
07.2020 - 08.2020

Client Support Worker

The Rebuilding, Shelter Nova Scotia
05.2019 - 08.2019

Team Member

Tim Hortons
07.2018 - 02.2021

Basic Seamanship Instructor

HMCS Acadia
06.2016 - 08.2016

Bachelor of Arts - Psychology And Criminology

Saint Mary's University

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