Muhammad Arsalan Khan
Owen Sound,ON
Summary
Detail-oriented Pharmacy Clerk experienced in medication preparation and inventory management. Delivered exceptional customer service through effective communication and support, enhancing patient experiences and driving client retention. Committed to maintaining accurate records and assisting pharmacy operations in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Shoppers Drug Mart
Owen Sound
05.2025 - 08.2025
- Assisted pharmacists in verifying prescription details and resolving discrepancies before dispensing
- Handled high volume of prescription intake and data entry, enhancing accuracy and efficiency
- Provided direct customer support at the counter, addressing inquiries and guiding patients on medication procedures
- Coordinated workflow during busy hours, expediting prescription processing and reducing wait times
- Managed inventory tracking independently, ensuring timely restocking and preventing supply shortages
- Maintained compliance with pharmacy regulations, including proper storage, labeling, and handling of medications
Pharmacist Assistant
Shoppers Drug Mart
Owen Sound, Ontario
05.2024 - 08.2024
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Received, processed and entered prescription orders into pharmacy databases.
- Answered customer phone calls, addressing prescription inquiries and providing assistance to enhance patient satisfaction.
- Maintained clean, organized work environment, adhering to strict hygiene protocols to ensure safe patient care.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Restocked pharmacy shelves with supplies and medicines, ordering new items to prevent shortages and ensure continuous service.
Youth Ministry Intern
Youth Internship Program Initiative (YIPI), Government of Ontario
Owen Sound
05.2024 - 07.2024
- Engaged youth through workshops and activities, fostering participation and community involvement.
- Coordinated logistics for youth events to ensure seamless execution and positive experiences.
- Assisted in planning and executing community outreach programs.
- Collaborated with local organizations to enhance program visibility and reach.
- Assisted team members in creating educational materials, enhancing resources available for youth learning.
- Conducted surveys to gather feedback from participants for program improvement.
- Maintained accurate records of participant attendance and engagement data.
Pharmacist Assistant CO-OP
Shoppers Drug Mart
02.2024 - 06.2024
- Processed and entered prescription orders into pharmacy databases to ensure accurate fulfillment.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Monitored pharmacy inventory levels to ensure adequate stock for patient needs. and reported medication levels to lead pharmacists for timely replenishment.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Answered customer phone calls to provide assistance with prescriptions and address medication inquiries.
Store Standards Associate
Walmart
10.2023 - 02.2024
- Implemented new merchandising techniques learned from ongoing professional development opportunities, resulting in increased sales figures over time.
- Drove sales growth by efficiently restocking merchandise and managing inventory.
- Attended weekly team meetings to discuss strategies for improving store performance and customer satisfaction levels.
- Achieved daily productivity goals through disciplined work habits and meticulous attention to detail.
- Upheld company policies and procedures by ensuring compliance with safety and sanitation guidelines throughout the store.
- Performed regular maintenance on equipment such as carts and cleaning tools to ensure optimal functionality.
Education
Honors Bachelor of Science (Co-op) - CO-OP Life Sciences (Health Sciences Stream)
University of Toronto Scarborough
Scarborough, ONSkills
- Problem-solving skills
- Answering customer questions
- Patient Counseling
- Prescription Processing
- Receiving incoming supplies
- Medication Dispensing
- Medication labels
- Record preparation
- Verifying orders
- Processing payments
- Stocking shelves
Certification
- Specialist High Skills Major in Health and Wellness
- WHMIS (Workplace Hazardous Materials Information System)
- First Aid & CPR Certified
- Infection Control and Prevention Basics for Healthcare Workplaces
- Customer Service and Leadership Skills Training
- Project Management Training
- Project Lead / Research Lead (Riipen Labs Projects)
Riipen
2025
Interest/Community work
- Volunteer at Mission Thrift Store, providing technical support and managing the electronics department during the summer.
- Active member of the Junior Optimist Club, contributing to community service and youth leadership projects.
- Regular participant in fitness activities at the YMCA, including badminton and fitness training.
- Enthusiast in cricket, badminton, tennis, and archery, actively participating in all sports.
- Regular attendee at the Mosque, studying the Quran and participating in nightly prayers.
- Multilingual, fluent in Pakistani Pashto, Urdu, Hindi, and English, enabling effective communication with diverse groups.
Relevant Coursework
Biology: Life on Earth - Unifying Principles (BIOA01H3)
Sept. 2024 - Present
- Studied key biological concepts including evolution and cell metabolism, with a focus on understanding life processes at the cellular level.
- Conducted a herbicide lab, measuring oxygen production to assess the impact of herbicides on plant cells, and completed a phylogenetic lab to analyze evolutionary relationships among species.
- Gained practical experience in data collection, experimental design, and interpreting results through lab reports.
Chemistry: Introductory Chemistry I - Structure and Bonding (CHMA10H3)
Sept. 2024 - Present
- Explored Lewis structures, quantum mechanics, and the fundamental principles of atomic and molecular bonding.
- Completed labs focusing on titration techniques, learning precise measurement and the proper use of laboratory equipment.
- Developed a deeper understanding of the structure of atoms and elements through experimental and theoretical applications of chemistry principles.
Psychology: Introduction to Biological and Cognitive Psychology (PSYA10H3)
Sept. 2024 - Present
- Examined the biological basis of behavior and cognitive functions, focusing on brain structures and processes related to perception, memory, and learning.
- Participated in Peer Scholar for peer assessment and feedback on psychological topics, and utilized mTuner, an innovative tool for adaptive learning and self-assessment in cognitive psychology.
- Applied theoretical knowledge through case studies and practical experiments to analyze cognitive processes.
Statistics I (STAB22H3)
Sept. 2024 - Present
- Developed skills in statistical analysis, including hypothesis testing, probability, and data sampling techniques.
- Applied statistical methods to biological and psychological data, creating visualizations and writing comprehensive reports to interpret research findings.
References
- Joe Rutter
- Teacher at Owen Sound District Secondary High School (OSDSS)
519-376-6050 Ext 236 - Steven Crone
- Owner of Shoppers Drug Mart Owen Sound
- 519-377-7666
Timeline
Pharmacy Assistant
Shoppers Drug Mart
05.2025 - 08.2025
Pharmacist Assistant
Shoppers Drug Mart
05.2024 - 08.2024
Youth Ministry Intern
Youth Internship Program Initiative (YIPI), Government of Ontario
05.2024 - 07.2024
Pharmacist Assistant CO-OP
Shoppers Drug Mart
02.2024 - 06.2024
Store Standards Associate
Walmart
10.2023 - 02.2024
Honors Bachelor of Science (Co-op) - CO-OP Life Sciences (Health Sciences Stream)
University of Toronto Scarborough