Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Languages
Timeline
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Amie Francis

Bridgewater

Summary

Goal-oriented Pharmacy Assistant Manager with over 18 years of diverse experience in retail pharmacy services, specializing in data entry, compounding, and prescription processing. Recognized for delivering exceptional customer service in high-volume settings while training and mentoring new pharmacy staff to enhance team performance. Proficient in managing inventory and administrative tasks with keen attention to detail, utilizing advanced pharmacy software and effective communication techniques to support operational efficiency and patient care. Reliable professional known for strong organizational skills, adaptability, and a commitment to achieving outstanding results in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

MacQuarries Pharmasave Chester
11.2002 - Current
  • Data entry of prescriptions
  • Drug plan billing and understanding of billing process
  • Compounded, dispensed, and mixed various medications for patients
  • Communicated with patients with compassion while keeping medical information private
  • Dispensed medications after reviewing and interpreting prescriptions from health care providers
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels
  • Worked closely with store manager to maintain day to day operations
  • Created and implemented polices and procedures for effective pharmacy management
  • Checked pharmacy area regularly to ensure it was always kept clean and tidy
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Counted and labeled prescriptions with correct item and quantity.
  • Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.

Education

Pharmacy Assistant program

Eastern College
Halifax, NS
08-2006

Social Service Worker

CDI College Barnaby
Calgary, AB
01.2022

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Sir John A Macdonald High School
Tantallon, NS
01.2006

Skills

  • Verbal and written communication
  • Experienced in effective problem-solving
  • Cash management
  • Strong customer service
  • Effective time management
  • Supportive team member
  • Client relationship management
  • Problem-solving skills
  • Call management and routing
  • Proper medication management and labeling
  • Enhancing pharmacy efficiency
  • Addressing customer concerns
  • Claims processing expertise
  • Inventory management
  • Answering customer questions
  • Stocking shelves
  • Prescription interpretation
  • Drug inventory control
  • Pharmaceutical calculations
  • Insurance billing

Certification

  • WHIMIS
  • Non-Crisis Intervention
  • First Aid CPR Level C
  • Food Handlers Course
  • Med Admin Certification

ADDITIONAL INFORMATION

  • Fully Vaccinated Covid 19
  • Hepatitis A and B

Languages

English

Timeline

Pharmacy Assistant

MacQuarries Pharmasave Chester
11.2002 - Current

Social Service Worker

CDI College Barnaby

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Sir John A Macdonald High School

Pharmacy Assistant program

Eastern College
Amie Francis