Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Muhammad Ammar Malik

Winnipeg,Canada

Summary

Bachelor’s degree in Economics with a Minor in Business Management. Proficient in analyzing operational workflows, customer behavior, and strategic problem-solving, supported by a diverse professional background in customer success and operations. Certified QuickBooks Online ProAdvisor and Salesforce professional with expertise in data analysis, reporting, and process optimization. Fluent in multiple languages, offering exceptional interpersonal and communication abilities to navigate diverse organizational settings effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Success Advisor, Tier II

Parian Logistics
Winnipeg, Canada
10.2022 - Current
  • Manage operations improvement plans and handle escalation calls and cases
  • Lead team on reports and dashboards; Salesforce certified trainer
  • Responsible for handling inbound and outbound calls and emails as well as escalated cases

Fixed Term Operations Specialist

Skip The Dishes
Winnipeg, Canada
03.2024 - 07.2024
  • Enhanced operational efficiency to reduce costs, and recommended performance improvements
  • Ensure smooth business operations and excellent customer service
  • Directed correspondence to the right individual or party

Food Runner/ Expo / Host

LUPO Italian Ristorante & Patio
Banff, Canada
06.2022 - 08.2022
  • Prepared and served food according to specifications while adhering to safety and sanitation standards, ensuring excellent customer service
  • Maintained restaurant cleanliness and performed hosting duties to enhance the guest experience

Cashier / Customer Service

Walmart Supercentre
Winnipeg, Canada
10.2021 - 05.2022
  • Enhanced customer satisfaction by personalizing service, efficiently managing transactions, and balancing cash drawers
  • Proactively addressed feedback and complaints, upholding high service standards

Education

Bachelor of Arts - Economics and Management

University of Manitoba
Winnipeg, MB

Skills

  • Dashboard
  • Reporting
  • Data Analysis and Visualization
  • CRM
  • Salesforce
  • Interpersonal skills
  • Computer skills
  • Analytical skills
  • Presentation skills
  • Data interpretation

Certification

  • Salesforce Certified
  • Salesforce Service Cloud Certified Trainer
  • QuickBooks ProAdvisor Online Certified

Accomplishments

Secretary Soccer – REC Club Executives - University of Manitoba

  • Notifies members of Club meetings, records meeting minutes, and maintains records and files.
  • Monitors membership roster, ensures participants meet membership qualifications, sends reminders and notices, and submits quarterly reports to the Rec Clubs Coordinator.

Student Council Manager - University of Manitoba

  • Developed and executed the club's financial strategy, including budget planning, expense tracking, and financial reporting.
  • Collaborated with the executive team and key stakeholders like faculty and industry professionals to organize events and enhance collaboration opportunities.

Orientation Ambassador - University of Manitoba

  • Collaborated in planning and conducting workshops and social events for orientation.
  • Provided information and support to new students, fostering a welcoming campus environment

Timeline

Fixed Term Operations Specialist

Skip The Dishes
03.2024 - 07.2024

Customer Success Advisor, Tier II

Parian Logistics
10.2022 - Current

Food Runner/ Expo / Host

LUPO Italian Ristorante & Patio
06.2022 - 08.2022

Cashier / Customer Service

Walmart Supercentre
10.2021 - 05.2022
  • Salesforce Certified
  • Salesforce Service Cloud Certified Trainer
  • QuickBooks ProAdvisor Online Certified

Bachelor of Arts - Economics and Management

University of Manitoba
Muhammad Ammar Malik