Ajay Gurung

• Co-ordinating & reviewing the work of staff engaged in outgoing shipments to ensure accuracy.
• Overseeing the resolution of missing inventory in outbound shipments.
• Liaising & coordinating with the customer service departments to resolve incorrect shipments.
• Assisting team members to ship online orders by performing departmental fulfillment duties; using an RF scanner pick, sort, pack, & ship fulfilled orders.
• Coordinating transfers of bulk stock & new stock & replenishing merchandise in bin locations & merging bins when necessary.
• Identifying areas for workflow improvements & communicates suggestions to management.
• Troubleshooting & assisting Team Members to correct errors in inventory management systems.
• Troubleshooting & assisting Team Members to correct errors in Purolator & Canada Post shipping programs.

• Reading incoming orders and selecting the correct items from the warehouse shelves
• Operating forklifts and other heavy machinery to move products
• Wrapping, packaging, and labeling items for delivery
• Inspecting and verifying the quantity and quality of products

• Implemented a new staff training process, incentive program, and career advancement efforts to identify, coach, and encourage high-performers and management trainees.
  • Reduced operating waste by 2.5% year-over-year for the past 3 years through a new inventory management system.
  • Streamlined consumer outreach and regular follow-up with lost clients in cooperation with the marketing division.
  • Analyzed a variety of options for the contribution of operational information and recommendations to strategic plans and evaluations.
  • Monitored daily activities to ensure productivity, quality, and customer service standards were met.
  • Resolved problems via arbitration when conflict was raised between employees.