Muhammad Siddiqui
Brampton,ON
Summary
Performance driven, high energy individual with proven customer service skills and strong knowledge in Sales. Have successfully implemented customized solutions to consistently meet and exceed expectations. Outstanding ability to identify problems and develop new solutions, well honed presentation, negotiation and rapport building skills that directly contributed to an outstanding work ethic and positive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BANKING ADVISOR
ROYAL BANK OF CANADA
07.2022 - Current
- Proactively take ownership of resolving and preventing client banking problems
- Specifically, you help clients with their everyday banking, credit, and investment needs including online banking customer support.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
PEEL REGIONAL RAPID RESPONSE
PALADIN SECURITY
11.2020 - 12.2022
- In a fast paced environment
- Working in different departments of healthcare facilities including ED & MH
- Ability to use two way communication radio system in a professional manner
- Moreover, writing notes, escorts, valuable pickup / drop off & other assigned duties in terms of site policies.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
FUNDRAISER
THE ARMY CADET LEAGUE OF CANADA
01.2022 - 07.2022
- Support the corps, alongside the Commanding officer and the corps staff, and are also closely involved with the ongoing activities of the corps such as, organizing fundraising activities, coordinating canteen refreshments on parade nights, organizing food for weekend activities, assist with publicizing the Army Cadet Program, soliciting sponsorships
MOBILE SECURITY OFFICER ( TACTICAL)
GARDAWORLD SECURITY
10.2021 - 05.2022
- Worked at municipal parking sites with Toronto Parking Authority
- As responsibilities were to patrol sites mobile/foot, scan check points, report property damages, enforced loitering policy and removed vagrants
- First responder to dispatch calls for drug use/overdose, violence, break ins, missing/lost and abandoned vehicles
- Moreover, writing notes, escorts, trespass, on site arrests
- Ability to use two-way communication radio system in a professional manner
- Moreover, I moved up to aviation services within the Garda world at Toronto Pearson as a Screening Officer.
SECURITY OFFICER
TORONTO BLUE JAYS (SEASONAL)
07.2021 - 10.2021
- Shifts assigned only on game days
- Duties are different on every game day depending on the position
- General duties are followed site policies like Trespass, smoke free environment, mask policies and alcohol
- Moreover, secure restricted areas, crowd control, and follow up with the complaints.
VOLUNTEER
PEEL CRIME STOPPERS
01.2020 - 06.2021
- Safety and security of the farmers market, enforced regulations and policies as per provincial regulatory standards including manage customer's traffic and parking lots.
BAG MACHINE OPERATOR
GELPAC POLY INC.
10.2019 - 03.2020
- Set and run machines based on different orders
- Align printed logos sheets and poly material to run orders throughout the shift
- Change orders, quality assurance and packing included.
RAMP AGENT
MENZIES AVIATION
01.2019 - 10.2019
- Perform ramp agent duties which includes loading and unloading of the passenger personnel or cargo
- Wing marshal upon arrival and departure also other duties as assigned.
CUSTOMER SERVICE / CASHIER
FOOD BASICS
01.2017 - 02.2019
- Able to handle money and daily cash register effectively
- Professional approach towards customers, able to make good relationship with customers also, resolves customer's complaints efficiently
- Perform duties such as stocking, facing aisle including parameters.
Education
College Diploma - Law Enforcement
08.2020
High School Diploma - GED
12.2017
Skills
- SALES MANAGEMENT
- PROBLEM SOLVING
- GUARDING
- PRESENTATION SKILLS
- TYPING
- USER RESEARCH
- MS EXCEL
- MS WORD
- MS POWERPOINT
- MS OUTLOOK
- REPORT WRITING
- TRANSLATION
- LEADERSHIP
- ORGANIZATIONAL SKILL
- COMPUTER SKILLS
- MANAGEMENT
- COORDINATION
Languages
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Certification
- DEATH ANNOUNCEMENT CERTIFICATE, 09/01/19, Present
- CPR CERTIFIED LEVEL C, 01/01/20, Present
- SUPERVISOR HEALTH & SAFETY AWARENESS, 01/01/20, Present
- WORKER HEALTH & SAFETY AWARENESS, 01/01/20, Present
- SMART SERVE CERTIFIED, 04/01/21, Present
- USE OF FORCE, 08/01/20, Present
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service and Sales Management Professional
Timeline
BANKING ADVISOR - ROYAL BANK OF CANADA
07.2022 - Current
FUNDRAISER - THE ARMY CADET LEAGUE OF CANADA
01.2022 - 07.2022
MOBILE SECURITY OFFICER ( TACTICAL) - GARDAWORLD SECURITY
10.2021 - 05.2022
SECURITY OFFICER - TORONTO BLUE JAYS (SEASONAL)
07.2021 - 10.2021
PEEL REGIONAL RAPID RESPONSE - PALADIN SECURITY
11.2020 - 12.2022
VOLUNTEER - PEEL CRIME STOPPERS
01.2020 - 06.2021
BAG MACHINE OPERATOR - GELPAC POLY INC.
10.2019 - 03.2020
RAMP AGENT - MENZIES AVIATION
01.2019 - 10.2019
CUSTOMER SERVICE / CASHIER - FOOD BASICS
01.2017 - 02.2019
ANDERSON COLLEGE - College Diploma, Law Enforcement
SHERIDAN COLLEGE - High School Diploma, GED