Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karri Fillmore Neilson

Riverview,NB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Banking Advisor

RBC Royal Bank
01.2023 - Current
  • Extended and sustained relationships with customers to maintain and grow business.
  • Increased client satisfaction by providing personalized banking solutions and financial advice.
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Strengthened customer relationships through timely follow-ups and proactive communication.

Divisional Sales Manager

Staples
06.2018 - 12.2022
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer
  • Resolved problems with high-profile customers to maintain relationships and increase
  • Collaborated with upper management to implement continuous improvements and exceed
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and
  • Demonstrated products to show potential customers benefits and advantages and
  • Increased profits through providing excellent customer service, following established
  • Monitor sales team performance, analyzed sales data and reported information to area
  • Encouraged cross-selling of additional products and services through relationship-building
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Coached and promoted high-achieving sales and account management employees to fill
  • And > Payroll
  • Opening and closing procedures
  • Deposits
  • Cash management
  • Built strong partnerships by gaining customer trust for implementation of viable loss control
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships

Manager

Starbucks
08.2015 - 03.2018
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Co Manager

Spencer Gifts
04.2015 - 08.2015
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.

Co Manager

Eddie Bauer
11.2011 - 04.2015
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Approved regular payroll submissions for employees.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Implemented loss prevention measures, reducing instances of theft and improving store security.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Spearheaded community outreach initiatives, enhancing the brand''s reputation within the local market and fostering goodwill among potential customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Sales Generation Manager

Tommy Hilfiger
09.2011 - 08.2012
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Onboarded new employees with training and new hire documentation.
    • Cross-trained existing employees to maximize team agility and performance.
    • Developed and maintained relationships with customers and suppliers through account development.

Special Events Coordinator and Coffee Services

Tim Hortons
01.2006 - 09.2010
    • Supervised staff during events and maintained efficient performance.
    • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
    • Staffed events by maintaining roster of available personnel and reliable service providers.
    • Organized and implemented various events.
    • Developed relationships with companies to provide service and delivery of products.

Manager/Restaurant Hostess

Tim Hortons
10.1996 - 01.2006
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

No Degree - Office Management

NBCC
Moncton, NB

High School Diploma -

Harrison Trimble High School
Moncton, NB

Skills

  • Banking Software Proficiency
  • Technical aptitude
  • Cash Handling
  • Relationship building and management
  • Banking
  • Client Relations
  • Sales and Marketing
  • Sales expertise
  • Budget Compliance
  • Decision-Making
  • Goal Setting
  • Remote Video Conferencing
  • Customer Service
  • Staff Training
  • Sales professional
  • Client Relationship Management
  • Recruitment and hiring
  • Willing to Learn
  • Attention to Detail
  • Critical Thinking
  • Team Building Leadership
  • Planning and coordination
  • Relationship Building
  • Prioritizing and Planning
  • Customer relationship development
  • Proactive and Focused
  • Know Your Customer
  • Staff Management
  • Cash Flow Management

Timeline

Banking Advisor

RBC Royal Bank
01.2023 - Current

Divisional Sales Manager

Staples
06.2018 - 12.2022

Manager

Starbucks
08.2015 - 03.2018

Co Manager

Spencer Gifts
04.2015 - 08.2015

Co Manager

Eddie Bauer
11.2011 - 04.2015

Sales Generation Manager

Tommy Hilfiger
09.2011 - 08.2012

Special Events Coordinator and Coffee Services

Tim Hortons
01.2006 - 09.2010

Manager/Restaurant Hostess

Tim Hortons
10.1996 - 01.2006

No Degree - Office Management

NBCC

High School Diploma -

Harrison Trimble High School

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Karri Fillmore Neilson