Alpha Mamadou Diallo

• Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
• Increased client satisfaction by providing personalized banking solutions and financial advice.
• Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.

.Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Presented professional image consistent with company's brand values.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
• Increased first-call resolution rates with thorough knowledge of product specifications and common issues.
• Implemented feedback from customers to improve internal knowledge base articles and FAQs.