Jatin Sharma
Surrey,Canada
Summary
Experienced and dedicated professional with over 3+ years of experience working in corporate environments. Adept in customer support, banking advisory, and sales-oriented roles. Proven ability to communicate clearly and effectively in both written and verbal formats. Skilled in relationship management, cross-selling, and time management strategies including multitasking, prioritizing, organizing, and balancing workloads. Strong analytical and troubleshooting skills with experience resolving complex technical and financial issues. Committed to delivering high standards of customer service and achieving sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banking Advisor
RBC Royal Bank
06.2025 - 09.2025
- - Assisted clients with day-to-day banking needs and financial advice in a remote setting
- - Built strong client relationships by understanding needs and providing tailored banking solutions
- - Promoted and cross-sold financial products including credit cards, loans, and investments
- - Ensured compliance with banking policies and maintained confidentiality of client information
- - Contributed to sales growth by achieving and exceeding daily/weekly targets
Technical Customer Support Advisor
IntouchCX
12.2022 - 05.2025
- - Provided first-line technical support to customers experiencing issues with smartphones, tablets, smartwatches, computers, laptops, and electronic accessories
- - Troubleshot issues related to operating systems, web applications, and software installations
- - Communicated clearly and effectively, both in written and verbal formats
- - Utilized time management strategies to prioritize tasks and balance workload efficiently
- - Ensured high levels of customer satisfaction through effective problem-solving and support
Security Officer for ILM (Movie Studio)
Securiguard Security Services
06.2021 - 12.2022
- - Planned and implemented comprehensive security strategies
- - Supervised, recruited, and trained security personnel
- - Coordinated responses to emergencies and alarms
- - Developed work schedules and monitored personnel performance
- - Ensured compliance with company policies and security regulations
- - Maintained surveillance equipment and coordinated timely repairs
Education
2-Year Business Diploma - undefined
Hanson College
New Westminster, BC04.2021
Skills
- Business prospecting
- Banking software proficiency
- Portfolio management
- Loan processing
- Customer service
- Decision-making
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Cash handling
- Critical thinking
- Banking
- Sales and marketing
- Wealth management
Certification
- Basic Security Training (BST), BC - Certification (2019-05 - 2023-05)
- Occupational First Aid Level 1, BC - Certification (2019-05 - 2024-05)
- Workplace Hazardous Materials Information System, Canada - Certification (2021)
Languages
English
Full Professional
Timeline
Banking Advisor
RBC Royal Bank
06.2025 - 09.2025
Technical Customer Support Advisor
IntouchCX
12.2022 - 05.2025
Security Officer for ILM (Movie Studio)
Securiguard Security Services
06.2021 - 12.2022
2-Year Business Diploma - undefined
Hanson College