Ayoku Fashola
Montreal,QC
Summary
Accomplished Banking Advisor with a proven track record at Royal Bank Of Canada, adept in Banking Software Proficiency and Relationship Building. Excelled in enhancing customer satisfaction and streamlining loan processing, contributing significantly to team success. Demonstrated exceptional client relations and critical thinking skills, driving impactful fundraising strategies and improving donor experiences.
Overview
2
2
years of professional experience
Work History
Banking Advisor
Royal Bank Of Canada
01.2024 - Current
- Taking 40-60 inbound calls from RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact - everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities
- Day to day activities include, account opening, assisting with mortgages payments/double payments, pre approvals for credit limits and overdraft protection, help on changing passwords, charge inquiries on credit card etc.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
Team Lead Fundraiser
Up Fundraising
09.2023 - 12.2023
- Directed and supervised team of 6 engaged in Care campaign development.
- Planned and implemented fundraising events.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Provided regular progress reports on fundraising goals to board members, staff, and stakeholders.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
Bilingual Donor Experience Representative
Globalfaces Direct
12.2022 - 09.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor of Arts - Health Policy
York University
Toronto, ON04.2023
Skills
- Business Prospecting
- Banking Software Proficiency
- Portfolio Management
- Loan Processing
- Relationship building and management
- Client Relations
- Customer Service
- Sales professional
- Critical Thinking
- Technical aptitude
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Banking Advisor
Royal Bank Of Canada
01.2024 - Current
Team Lead Fundraiser
Up Fundraising
09.2023 - 12.2023
Bilingual Donor Experience Representative
Globalfaces Direct
12.2022 - 09.2023
Bachelor of Arts - Health Policy
York University