Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mudit Kapoor

Edmonton,Canada

Summary

Dynamic professional with a proven track record at Concord Parking, excelling in parking enforcement and public safety. Recognized for exceptional problem-solving and attention to detail, effectively managing staff and enhancing operational efficiency. Strong communicator and leader, adept at fostering teamwork and collaboration to achieve organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Parking Enforcement Bylaw Officer

Concord Parking (City of Edmonton)
Edmonton, AB
09.2024 - Current
  • Monitored parking areas on foot and by vehicle to identify violations and activities.
  • Issued tickets for violations of parking bylaw 5590.
  • Responded to public complaints regarding parking issues.
  • Addressed parking needs during special events, including festivals and sporting events.
  • Regularly operated and monitored parking equipment to ensure functionality.
  • Coordinated with law enforcement to handle emergencies and enhance public safety.
  • Supervised subordinate staff in daily operations and tasks.
  • Participated in management meetings to provide updates on ongoing initiatives.

Technical Support Advisor

Teleperformance
Edmonton, AB
03.2024 - 08.2024
  • Resolved customer queries related to product installation and maintenance, ensuring high service quality.
  • Achieved first-call resolution by effectively problem-solving customer issues.
  • Maintained positive customer relations through personalized solutions and interdepartmental coordination.
  • Scheduled service calls and conducted timely follow-ups with customers to ensure satisfaction.
  • Utilized established diagnostic tools to troubleshoot and resolve technical issues.
  • Escalated complex customer issues to appropriate teams for swift resolution.
  • Executed accurate data input using prescribed applications to maintain records.
  • Participated in training courses to enhance skills and adapt to changing environments.

Food Service Supervisor

Edo Japan
Edmonton, AB
12.2021 - 10.2023
  • Managed daily staff assignments to ensure smooth operations.
  • Ensured food service excellence and adherence to quality standards.
  • Utilized persuasive communication and product knowledge to consistently exceed sales targets.
  • Monitored inventory levels and ordered food and packaging supplies as needed.
  • Maintained comprehensive records of stock, repairs, sales, and wastage.
  • Processed cash and credit card transactions accurately at front counter.
  • Prepared and packaged orders for delivery, coordinating with drivers for timely dispatch.
  • Trained new hires on operational procedures and customer service protocols.

Education

Master of Business Administration -

Alagappa University
Tamil Nadu, India
05.2016

Bachelor of Computer Application -

Alagappa University
Tamil Nadu, India
05-2013

Skills

  • Attention to Detail
  • Confidentiality
  • Listening Skills
  • Teamwork
  • Collaboration
  • Team Building
  • Microsoft Word
  • Management
  • Presentations
  • Leadership
  • Microsoft Excel
  • Communication
  • Problem Solving
  • Parking enforcement

Certification

  • ProServe Liquor Sales and Service Training certificate
  • SellSafe Cannabis Sales Training Certificate
  • Advanced Food Safety Certification
  • Record of completion Safety in the workplace
  • Standard First Certificate
  • Typing speed of 40 WPM with good accuracy

References

References available upon request.

Timeline

Parking Enforcement Bylaw Officer

Concord Parking (City of Edmonton)
09.2024 - Current

Technical Support Advisor

Teleperformance
03.2024 - 08.2024

Food Service Supervisor

Edo Japan
12.2021 - 10.2023

Master of Business Administration -

Alagappa University

Bachelor of Computer Application -

Alagappa University

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Mudit Kapoor