JANEIL HOPE
Edmonton,AB
Summary
Experienced professional dedicated to community and adept at handling high-stress situations and coordinating emergency responses. Demonstrates exceptional judgment and composure under pressure. Proactively adheres to established protocols to ensure the safety and security of all individuals. Skilled in fostering trust and maintaining a secure environment through effective interaction with community contacts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parking Enforcement Bylaw Officer
Concord Parking
01.2024 - Current
- Maintaining the integrity of the Enforcement Program by personally conforming to and observing all aspects of the Traffic Bylaw including legally parking patrol vehicles and properly using the light package equipped on the vehicles.
- Responding to complaints from the public regarding violations of Bylaw 5590 in a timely and effective manner and contacting complainants to advise of action taken.
- Being able to prioritize calls using the Complaint Response Matrix, which requires immediate response by officers for serious safety concerns and requests for assistance from emergency response services like EPS, Peach Officers or Sheriffs.
- Issuing tickets or citations to vehicles in violation of Bylaw 5590 such as parking on private property, blocked driveways, disabled parking, emergency access routes, tow away zones, obstructing lane of traffic or any other safety concerns reported.
- Issuing a 24 or 72 hour notice for calls regarding abandoned vehicles or Recreational Vehicles and following up on the notices to ensure compliance or towing.
- Maintaining accurate records of issued citations, warnings, and notices including details of violations, dates, times, locations, and complainant information if required.
- Accurately filling out and filing Parking Enforcement Authorization Forms and Seizure, Immobilization, Removal Forms.
- Have a high level of competence in understanding and operating Posse and CPIC effectively.
- Ensure vehicles provided are operating and maintained according to the City of Edmonton Fleet standards.
- Attending court hearings as needed to provide testimony regarding issued citations.
- Acting as a representative of the municipality, interacting with the public in a professional and courteous manner while patrolling, investigating complaints, responding to complainants, issuing citations or notices.
Mobile Security guard
Benaiah Guarding
09.2023 - 01.2024
- Conducted daily functions of the security unit including access control, responding to calls for service, and report writing and notetaking on daily activities, incidents, or irregularities observed during shift hours.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Maintained a safe and secure environment for our clients by conducting interior and exterior patrols and monitoring premises.
- Observed and kept records of security-related activities.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Correctional Officer
Department of Correctional Services
07.2020 - 08.2023
- Searched cells of inmates to identify, confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers
- Conducted routine and emergency head counts
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
- Tracked inmates through head counts, visitor logs, and scheduled activities
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Built solid relationships with staff and residents to keep institution safe and secure.
Aviation Security Officer
Port Security Corps.Limited
08.2017 - 01.2020
- Performed pat downs to look for unauthorized materials and weapons
- Attended daily briefings with supervisors to discuss issues with security screening processes
- Developed and maintained positive rapport with passengers and other airport personnel
- Screened over Number passengers per day by verifying ID's and boarding passes
- Used explosive detection machines and chemical swab systems to identify potential hazards
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
Patient Orderly
Jacden Enterprise
02.2014 - 08.2017
- Transfers by moving patients between departments
- Collaborated with other medical staff to achieve high level of patient safety and care
- Warmly greeted patients and visitors and made each feel welcome
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers
- Cleaned, sanitized and moved hospital equipment.
Education
High School Diploma -
St. Andrews High
Kingston, Jamaica 07.2016
High School Diploma -
Bog Walk High School
Bog Walk, Jamaica06.2012
Skills
- Trained in self-defense and diffusing difficult situations without the use of force
- Willingness to take on added responsibilities to meet team goals
- Demonstrated report writing and incident investigation skills
- I have excellent communication skills, both verbal and written
- I respond to emergency situations with safe judgement
- Ability to handle a dynamic environment
- Providing a high degree of customer service in a dynamic and challenging environment
Certification
- Alberta Basic Security Training Course, 09/2023
- Control Tactics and Survival Skills, 10/2023
- Alberta Gaming Liquor and Cannabis Pro Serve, 09/2023
- Correctional Custodial Services Level 2 (Jamaica), 11/2020
Tel
8254617051
Timeline
Parking Enforcement Bylaw Officer
Concord Parking
01.2024 - Current
Mobile Security guard
Benaiah Guarding
09.2023 - 01.2024
Correctional Officer
Department of Correctional Services
07.2020 - 08.2023
Aviation Security Officer
Port Security Corps.Limited
08.2017 - 01.2020
Patient Orderly
Jacden Enterprise
02.2014 - 08.2017
High School Diploma -
St. Andrews High
High School Diploma -
Bog Walk High School
- Alberta Basic Security Training Course, 09/2023
- Control Tactics and Survival Skills, 10/2023
- Alberta Gaming Liquor and Cannabis Pro Serve, 09/2023
- Correctional Custodial Services Level 2 (Jamaica), 11/2020
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